"Hi, every travel enthusiast, I am Wonder.
Travel around the world is one of my dreams in my whole life, just like many other people. Travel will make people know the things they have never known before: the miraculous and beauty of nature and the incredible of human beings now and before.
With my passion, knowledge and understanding of the essence of travel, I promise I will try my best to make the tour memorable and meaningful for you, your family and your friends. Your satisfaction will be the best gift to my job. I am here, World Elite Group Springlite Travels, waiting for your inquiry any seconds."
Why not take the advantages of Wonder's travel experience to design a itinerary just for you, that suits your budget and interests. His passion to serve you never fades away! Ask him a question about your travel or call him at +(0086) 131 1283 0094 or (0086) 131 1287 3802.
This is Lisa's/our feedback on the trip. You are welcome to use it. I've attached a few photos.
Three adults, extended family members, traveled to China for sight-seeing and to visit adult children studying and working in Suzhou. Wonder at World Elite Group Springlite Travels was terrific. An itinerary was suggested to us (at a reasonable rate) and then modified according to feedback about things we wanted to do and see over several emails back and forth. Wonder responded quickly to requests for more information or changes. It meant that we were able to personalize our trip (now with experience I'd personalize even more). We chose to upgrade to five star hotels, for example. The hotels selected by World Elite Group Springlite Travels were excellent, except for the Pan Pacific in Suzhou (very beautiful in public areas with a great restaurant, but rooms were not kept up as well and location not preferable). Hotels in Beijing, Xian and Shanghai were in particularly good locations and all had included wifi (usually of good quality). We were also able to add another family member and friend living in China to join us on specific days for touring. Each city had an individual guide and driver with car (usually a seven-passenger minivan) who handled transfers from train stations and airports and toured with us for about eight hours each day. Because we were a small group (usually three or at most five of us) we could speak in depth with our guides. A very extensive full breakfast was included at the hotel (with Chinese, American and European choices - always good and often outstanding), and our guide arranged a pickup time the day before. We saw a lot each day and there was a lot of walking - the days were full. Except for Beijing arrival, the transfers were very easy. At each sightseeing stop and for transfers our guides picked up tickets for us and at sights accompanied us inside and narrated a cultural tour. We were on our own once we passed security at train stations and airports but our guides gave us good instructions first so we never felt lost. Our tour guides were good, although some stood out as fantastic. We spent several days with Johnny in Xian, and he was extremely knowledgeable about the area and its history and pleasantly social (along with our driver there who had a good sense of humor). Leedan in Hangzhou was very energetic and also warm and friendly. We enjoyed her company. Lily in Shanghai was very cheerful and bright and Mr. Wu our driver was quick to assist with luggage. Lily was also very very helpful in recovering a mobile phone forgotten in a restaurant, and at our lunch in Shanghai ran next door to get some special fried dumplings for us to try. Another benefit to having a private guide is at included lunches. Our guides all carefully asked about any allergies or food restrictions (we had none). We had several "foodies" in the group and the guides learning our preferences took care to order dishes or even select lunch spots that were more adventuresome and local to the area. There was always more than enough food for our group and it was excellent quality with a lot of variety. We particularly enjoyed lunches in Xian, Hangzhou and Shanghai. Our guide Jenny in Suzhou arranged a boat ride for us and took us (at our request) for tea tasting at a local shop. We were generally on our own for dinner. Selected sights were mostly very good to outstanding. The Great Wall (near Beijing) and Terracotta Warriors (near Xian) were highlights. The Muslim Quarter in Xian is an absolute must for foodies (go see it at night too). The Lingering Garden and Pingjiang Road in Suzhou were lovely, interesting and fun. Feilai Peak in Hangzhou was unique. The trip up to the observation deck in the Jin Mao Tower in Shanghai gave an impressive view both outside and inside (into the 88-story Grand Hyatt atrium). If you don't want to visit multiple Buddhist temples or museums or want more shopping or a slower pace, be sure to make this clear. There were always options offered to see additional sights or for activities (like boat or bike rides) at an optional extra cost when available and time permitted. The only negatives in visiting China were the long air travel, traffic and other drivers, and public restrooms (not a style Americans are used to). Car drop off and pick up at each sight was usually handled extremely smoothly, and the drivers handled the traffic conditions well. Another huge positive were the Chinese who approached us or who worked in the hotels - usually friendly, helpful, and interested in speaking or interacting with us. Wonder shared the names and phone contact for our guides in each city ahead of the tour, along with all of the flight and train numbers and schedules (and of course a confirmation letter with itinerary for obtaining the visa). Overall we really appreciate Wonder and the team from World Elite Group Springlite Travels and would highly recommend them to other American or English-speaking tourists. We enjoyed our trip very much.
Tasty Dumplings in Shanghai
Good View from the Bund
My Good Time in Xian
Terra Cotta Warriors
I just made it home late last night and am still jet-lagged. I will try to get something to you this week.
Overall it was a great trip! Thank you so much for all of your arrangements.
It was fantastic.
1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Yes, we were very well treated by Wonder and Louise.
2) How’s the service of the tour guides during your whole tour?
Louise was very good, helpful and fun.
3) Would you like to recommend our company?
Yes I will
Karl Visited Picturesque Mount Huang
Dear Mr Wang,
It's a pleasure to answer your questions.
Yes, you answer fast and patient.
The service of our guides was very good.
We definetly will recommend your company to anyone interested in visiting China for the first time
Thanks, you've been really helpful. Give our regards to the tour guides and drivers.
The tour was really good. At this moment we are in Singapore and will only return on the 21th to Portugal.
When I return I will reply to your questionary.
My best regards
Sorry for the late reply. We are still traveling in Asia. You can use my review on your website.
Thank you for arranging the tour for us, our kids loved it, it was the highlight of our China tour. We really got to get up close and personal with the pandas, it made my children's dream come true.
You have always answered our email promptly, usually within 24 hours. Thank you for replying to my questions in detail, and with much patience, as I know I sometimes repeat my questions.
We really liked our tour guide, Sandy. He was very professional, knowledgeable, yet personable at the same time. We enjoyed all the stories he told us about the panda reserve, and about Chengdu. He was genuinely concerned that my children will not enjoy the cafeteria food provided for the panda reserve employees, but they were fine. I really appreciate his caring, it's very touching.
I would highly recommend your company to my friends and family. We would definitely use your company next time we visit China.
Firstly, thank you for all the arrangements - we all really enjoyed the vacation.
Secondly, Alice is the best guide we have ever seen in all our tours over the last four years! We wrote that in the feedback form too.
Thirdly, thank you for the help on the glasses and sorry for the bother. Please pay her/her agency in Guilin the courier charges; add it in the cost for the next trip with you, i.e. Oct.
Thanks and regards,
Thanks - we had a great time, and would be very happy to provide TripAdvisor feedback, and recommend you to any friends looking for a trip to China. The personal attention you gave us both during the trip preparation as well as the visit itself was outstanding!
We (a couple of U.S. residence) planned to travel to China. Since I was interested in landscape painting, we choose four well-known places (Great Wall, Guilin, Zhangjiajie, and Yellow Mountain) to visit through Beijing and Shanghai. With a tight schedule, we arranged a private tour through World Elite Group Springlite Travels rather than a group tour. It was a tight schedule with 8 nights and 9 days, but we made it, beyond our expectation, with the tour arranged by World Elite Group Springlite Travels.
Here are our comments on the tour:
1. Our travel consultant (Wonder Wang) was not only proficient in making the tour plan and schedule, but also responded promptly to our questions and needs through e-mail and phone calls. For example, disappointingly we missed our original planned flight to Beijing (our first stop) due to an unexpected passport problem encountered during the departing procedure at the airport. With Wonder’s prompt response to our problem, we were able to catch the next flight and accomplished our china tour as planned. It was a great relief, which could not have happened without his help.
2. The tour arrangement was well planned covering important aspect of the touring places with efficient transportation from one place to another. The hotels reserved for us were excellent. Their quality and services are as good as 5-star hotels in the United States.
3. Tour guides were on-time, kind, and flexible to our needs. They were knowledgeable about the place that they were guiding and fluent in English. We were very comfortable while touring the places.
4. We are very impressed with the service provided by World Elite Group Springlite Travels. World Elite Group Springlite Travels provides top quality touring services with a reasonable expense. We strongly recommend World Elite Group Springlite Travels to others who plan to visit China.
5. It was our first time to visit China, but we had some limited knowledge about China through news, magazine, and friends who had traveled China before. Based on the limited knowledge, we were a little concerned about our China trip. However, we changed our minds of China completely after our visit. China is safe, clean, and modernized. People are kind and look happy.
6. The convenient features prepared for the tourists are amazing. Cable cars, trams, and escalators to the top of mountains make it possible to reach the tourist spots in a short time with ease. It was relatively easy to walk around on trails in the mountains – every trail is paved leading to vista points, and there were no dirt trails. Some trails are built on the cliff for which many workers lost their life during the construction. We really appreciate their dedication and hard work. Without their sacrifice, it would be much more difficult to view these beautiful world famous sceneries.
7. We also experienced some problems in infrastructure in public place. Often times, domestic flights were delayed. Even in a big airport such as Xian, there were no directions posted in English, nor a guide for foreigners. That made it difficult for us to go to the next gate in time for the next destination. Because of these problems, we missed our flight from Xian to Zhangjiajie. These kinds of problems need to be corrected or improved.
8. Our experience and comments can be shared with others as a reference. I also attach several panoramic pictures taken during our tour, which can be used in your publication.
The following pictures were shared by Kyoung.
Picturesque Huangshan Mountain
Kyoung & Song enjoy Zhangjiajie tour
Featured Mountains in Zhangjiajie
The Most Excellent Landscape in Guilin
Just back from the extension of the trip to Vietnam.
First thank you for all your work to make this trip to China memorable. All of the arrangements were in place, all of the guides and drivers meet as as scheduled, all of the hotels were 4 star and we were well received every where we went.
All of our guides Stephen in Beijing, Jacob Lee in Xian, cherry in Chongging, Nancy in Yichang
And Yao in Shangai were all knowledgeable, helpful and fun to be with.
I must single out Cherry. Our flight from Xian was 3 hrs late and we arrived with 45 minutes to make it to the boat for the Yangtze River cruise. She was there took charge of our luggage and
Was in touch with the boat to tell them of our progress. When we reached the the dock she
Grabbed our largest suitcase and took off down the dock to get us to the ship on time. She is a
Great asset to your company as were all the guides and drivers.
My only complaint is the internal flights in China. Beijing to Xian 1.5 hrs late. Xian to Chongging
3 hrs late. Yichang to Shanghai 4.5 hrs late (arrived at 2 am but was happy to see the driver Waiting for us)
There was no information from the airlines about the delays or how long they would be, we were just left to wait in the terminal. From what I understand this is normal and while I know there is nothing you can do about it you should work delays into the schedules and advise your clients about it.
Again thank you for all your work. It was a wonderful trip.
I will gladly recommend you to anyone interested in travel in China.
You are welcome to put this e mail and the photos below on your website.
Tom and Mary
1. Yes, the consultant service was excellent at every step.
2. The guide service was outstanding, above and beyond expectations. We did so many things in a day, but without feeling rushed. It was the perfect touring experience.
3. I have already recommended your company online and to many of my friends in person.
Thank you for making my trip go so well!
We are doing fine, thank you for asking. We still are talking about our wonderful time we had in China. You have my approval to post my review on your website. I will attach some pictures later.
I have nothing but good things to say about you. Since day one that I contacted you after finding you on World Elite Group Springlite Travels website, you have provided us with an exceptional service. Wonder has been prompt, clear, and trustworthy on all his responses. Every time I had questions he emailed me back right away with honest responses. He worked with me, arranged and fulfilled all my requirements I had for this trip. Even during our stay in China he emailed us to make sure everything was going well while visiting China.
We traveled in several cities of China. Our tour guides were knowledgeable, on time, tried to accommodate everything as scheduled in the itinerary. We were pleased with hotels chosen for us and the breakfast buffet was great. Lunches provided in Xian, Guilin, and Zhangjiajie were amazing. I wished and hoped lunches provided in Beijing and Shanghai were as good as in the other places. We had Carol as our guide on Zhangjiajie tour and we loved her. She went above and beyond by making herself available even after hours of sightseeing time for the day. She knew right away what we were more interested on seeing and doing while visiting the beautiful area of Zhangjiajie. We liked Eric while visiting Beijing. He was a good source of information and made us understand better the culture and history of China.
I would definitely recommend your agency to my friends. We hope to go back and visit China again; it was a lifetime experience for us.
Thank you for your great service.
Wonder you rock! We would love to have you again as our coordinator on our next visit to China.
Alma and family
Thank you very much for the very well organized trip. We left Beijing today - and we are very happy with our holiday. We are also very happy with your services - including all the hotel and train/flight bookings.
All the guides were very helpful: Echo, Jenny, Kimi, Mr. Liu and Tom. Jason and driver picked us up and dropped us back at Beijing. If you want, I can send you specific feedback for each guide.
We are very happy to recommend your services to our friends if they are interested to visit China.
We had a very enjoyable trip to China and wish to thank you and your team for the excellent advice and service you provided. We were impressed by the knowledge of your tour guides (Candy, Meggi and Smiley), their English language proficiency, and their friendly approach. They made sure all necessary arrangements were in place and this enabled us to just enjoy the day trips without worrying about transport to the various sites and entry requirements. The drivers you provided were efficient at getting us to and from the various sites and this enabled us to see more than we could have had we taken public transport. Last but not least, we enjoyed the lunches that were included and the opportunities to chat with Candy, Meggi and Smiley about aspects of everyday life in China and Australia.
We would be very happy to recommend your company to other travelers interested in discovering the real China.
Derek and Jacqueline
Hello everyone helped booking my Yangtze cruise and Chongqing tour,
Thank you very much for your help. I had an amazing experience and I enjoyed my vacation. Please notify all involved my sincere appreciation. I certainly will contact master card concierge in future!
We arrived home safely on Monday and have just about recovered from the journey. We want to thank you for your efficiency, time and trouble - the itinerary was well planned, and your guides were all very nice and looked after us carefully. All the transport and hotel arrangements worked well too.
So we are very happy to have travelled with your company and we will be pleased to recommend you if any of our friends want to visit China and Tibet - we hope they will because we had a fascinating trip and found China most impressive.
All the best
Chris and Danielle
Good afternoon Mr Wang,
I just want to let you know that Rocio and I had an exceptional time in your country. We just loved the people, the excursions, all of the accommodations and time spent with lovely people. The cruise was fantastic. Every time we were to be transferred from one point to another, to airports etc. The guide was waiting for us. Our flight was very late to Shanghai, but the guide was there.
It would be my pleasure to recommend anyone to your services. You have been very helpful, supportive through some challenging times, but everything worked out. I appreciate all of your efforts to make this a memorable experience for us.
Thank you for the lovely gifts, and attempts to help us feel supported.
We would be so grateful to come back again, and see many of the amazing places we were unable to see this time.
My blessings to you
Dear Mr. Wang,
Back home, we had a nice journey,
Everything was ok. Pur guide was very nice and friendly Thank you
Hi Wonder Wang,
We arrived home safely.Thank you very much for your grate help during our stay there,trips were well organised and convey our kinds regards to tour guides.I will recommend you for my friends, if they want to visit CHINA.
Thank you again
We have returned from a truly fantastic trip to China, thanks mostly to the organization and professionalism of you and your company, World Elite Group Springlite Travels.
After our tour that you arranged ended, we made our way to Shunned railway station where we were met and taken to our hotel. Many other relatives also met up there.
On Monday 1st May we attended my Nephew’s wedding reception and then the next day travelled to Hong Kong for a few days before flying home to Australia.
My Cousin and his wife also attended the wedding and then set off with World Elite Group Springlite Travels to do our tour backwards, ending in Beijing. They must be there now. (Also named Butow…)
As to your questions;
You were most certainly fast enough to answer our emails, and most patient and thorough in answering all our questions.
The tour guides were all good, some better than others.
Eric in Beijing was particularly good and friendly.
Nancy in Chengdu also needs to be mentioned. She was very friendly and an excellent guide.
I think the guide in Chongqing was named Amy, she seemed more interested in her mobile phone than us, but did meet her obligations.
Dave in Guilin was not as confident and seemed hesitant to assist but was knowledgeable when questioned.
We would not hesitate to recommend your company. We already have and hence my Cousin and his wife are now touring with you.
We have already mentioned how well organized our tour was to many of our friends.
Wonder, thanks to the organization and attention to detail, every part of our trip went fantastically well.
We were promptly met as expected; we were guided to see everything we wanted and able to make small adjustments along the way.
We were assisted with check-in at our hotels, assisted with often quite congested airport transfers and railway station transfers to get us to our next location.
We were really impressed with the operation of your railway stations and trains, especially the Bullet train to Xian.
Most of the guides provided us with bottles of water, for which we were grateful, and took us to nice restaurants and ensured we were well provided for with meals.
Everything went so smoothly, was so well arranged. Thank you again for a great holiday in China.
We are happy for you to use any part of this email, as you see fit.
John and Pauline
Dear Mr. Wonder,
Thank you, we are already back home. We can tell you, that we were very satisfied with the all trip and you can use our evaluation also on your website as a reference.
Already during organizing of our trip you had all the time very fast response, usually you answered already the same day and this was also important reason why at beginning I decided to go with World Elite Group Springlite Travels ( at beginning I contacted 3 travel agencies). All guides had offer us promised and expected service, especially we would like to thank and praise Mrs. Ellen (from Huangshan) and Mr. Kennedy (from Gullian), who really put personal signature on the tour. The tour was excellent combination of cities (Shanghai, Beijing), nature (yellow mountains, cruise on Li river, bicycling around Yangshuo), history ( Tuxi, Hongcun and Xidi, Teracota warriors, China great wall...) and cultural events ( we enjoyed acrobatic show Era in Shangai, local show near Hot spring/ Yellow mountains and in Yangshuo). If we will visit China again, we will go for sure with World Elite Group Springlite Travels and we will recommend World Elite Group Springlite Travels with pleasure also to others, who plan visit to China.
We enjoy the cruise but it's a shame that you don't provide a light meal the first day, registered between 18 and 20h1/2. The captain diner was a mistake, poor service, cold food... petty because the waiters where very friendly.
The visit of the dam is a shdow of a visit, too far away, no seen on the spot and the pseudo entry through the visiter center is a jocke.
Days 2 and 3 were a good experience, nice scenary, nice people.
I am happy to give the following feedback.
1. You provided us with excellent service right from the start of enquiry to booking to embarkation. Everything went smoothly based on your advice.
2. The cruise was great. It went well except for a minor hiccup with the dam tour.
In fact, we are thinking of another cruise end of the year. I heard there is one from Shanghai to S Korea and Japan. Is your company offering this too?
Thanks again for your prompt, helpful excellent service this trip.
Back from our China holiday, had a great time and wanted to thank you for a very well organised trip. We enjoyed it immensely thanks to your efforts
I hope you have enjoyed the May holiday. We have now returned safely to the UK after having had a wonderful holiday in China. It was a magical two weeks. All the arrangements worked very efficiently. The guides were extremely helpful; the hotels were beautiful with one exception. The UU was not of the same standard as the rest, but that was my responsibility as I identified that choice. The sights we saw were unforgettable. I would like to send you a more detailed evaluation by the end of the week and would be more than happy to recommend World Elite Group Springlite Travels. I just wanted you to know that we had the most amazing visit to your country and would like to thank you for all the work you put in to making it such a special experience.
I will try and send some photos but I took over 4,700 during the 16days so they will take a little time to sort through!
Elizabeth and Michael
We have finally returned home after an exceptional tour to Nepal and Tibet.
I would like to thank you for putting it all together and for the very good efforts of the Nepal and Tibet teams.
There were some exceptional people such as Nabaraj in Nepal and Pendon in Tibet who, because of who they were, helped to make the tour a memorable one for us. Please thank them personally for us as well as the other people like Sunita. They are all a tremendous asset to any tour.
Tom and Rose
1) Yes, when I sent an email with an inquiry a response was had within the hour.
2) The experience on the ship was a lot better than expected. It was a little disorganized it seemed at boarding, but other than that everything went well.
Thank you. The cruise was very enjoyable.
1) Responses were received very promptly and questions were answered fully.
2) the Ship (Victoria Jenna) was very good. It was clean and comfortable. The crew were very friendly and professional
My wife and I are very well. Now we are in Shanghai where we flew to right after the cruise.
As for the cruise it was perfect, as we had anticipated. Thanks for your expertise in dealing in this particular field of tourism.
Concerning your questions:
1- My travel consultant, Mr. Wonder Wang, was always fast enough to answer all of my questions and showed extreme patience during our relationship.
2- The experience on the ship was as expected very good: a beautiful cabin, good meals, good companions on the cruise and beautiful views along the cruise.
Good morning, we really appreciated your help at China, even though it costs more but it was worth it. The language barrier made it difficult to deal with but having you made it easy .
Thanks again you must really like your job because you're never abrupt, you always answer our phone calls.
Glenn and family
Thank you very much for your most excellent service. We thoroughly enjoyed our cruise and your guides who brought us from the airport to the ship and back to the airport were most helpful!!!
Everything has been more than perfect.!
Thanks for everything, we are delighted with your country and the attentions given by all of you.
Everything is fine here. Thank you very much. Hope all is well by you to.
They had such a great time and they had so much fun. They enjoyed every single part of the trip.
Thank you very much for all your help and for planning an amazing trip for my students. It was a pleasure to work with you.
Good Morning Mr Wonder,
The trip very GOOD!! We so enjoy the trip.
Just a quick note to THANK YOU very much for the excellent trip you had organised for us. And for booking us with Lisa, the best tour guide ever!!!! :-)
We have just loved your beautiful country, and enjoyed every minute of the week spent there!!! :-)
I have written a review to TripAdvisor, but am not really sure that it is the right place to post it, as the only thing I could find when searching World Elite Group Springlite Travels on TripAdvisor was “World Elite Group Springlite Travels - Day Tour”, referring to the Panda Base in Chengdu.
Therefore, I am copying my review to this email. Please feel free to publish it wherever this might be useful for you, or please send me the links if you want me to publish it myself.
I can also add pictures if you wish. Just tell me if I should send them to you, or publish them myself in the links you would provide.
Once again, thank you for everything! We will definitely contact you again if we are coming back to China!
I don't write reviews very often. However, this time, I really felt the need to do so.
We decided to travel to China with our 5 children, knowing nothing about the country. I read a lot, came across many different reviews and contacted approx. 10 travel agents to help us with the planning of our trip.
World Elite Group Springlite Travels came out as the perfect solution.
From Day1, World Elite Group Springlite Travels met all our expectations. Not only were they extremely fast in answering all our request (all emails answered within 24 hrs), but they also understood our needs perfectly and came with suggestions that proved during our trip to be excellent.
Let us also mention the flexibility of World Elite Group Springlite Travels, who adapts to your wishes. You can book parts of your trip, only some of the hotels or restaurants... You really decide what you wish and World Elite Group Springlite Travels adapts to your desires. From there, they design the tour and pick ups to have the most convenient itinerary based on your choices.
Wonder Wang, our contact for the trip preparation, is 100% reliable, clear, concise and of excellent advice. He also speaks a perfect English, which is always easy and convenient...
Lisa, our tour guide during our stay, was the sweetest person ever. She supervised everything for us, in a way that we had never experienced before. (She took care of the check in of our flights and of our hotels, even though these hotels had not been booked via World Elite Group Springlite Travels. She was on the phone until midnight one day, because one of our kid had lost his camera, and she wanted to make sure it had not been found by an employee upon closing time. These things clearly didn't fall into the list of things she was supposed to do for us. )
She assisted us in a non-touristic way, and in a perfect understanding of the western expectations. (Very good advice for ordering food in restaurants, for example, or for the places to avoid for shopping...)
Last thing to mention: we had a domestic flight postponed (not the responsibility of World Elite Group Springlite Travels), leading to the cancellation of an activity in our planning. The next day, our guide, Lisa, was refunding us in cash money without even having been requested by us.
You understood my point: World Elite Group Springlite Travels is strongly to be recommended!!!!
We enjoyed Chengdu very much . I hope to return this Spring.
It was so helpful to have pick-up and return to the airport. The air tickets worked out very well.
There are some issues I would like to confidentially alert you to- so I will call you personally when I return to China next week.
Thank you again for all the arrangements you made.
Thank you for the email. Good of you refund, much appreciated!
The Harbin trip was excellent - the experience as great, the hotel was great, connected rooms as needed, Notte is a very good guide and a very decent person, the food was superb - thank you!
We had a very good time with our tour on Saturday.
I'm sorry I haven't responded to you or otherwise contacted you until now. Although David had internet access throughout the trip, which always makes me feel at ease; I was so busy and occupied, I did not personally even use my computer or go on the internet directly - or otherwise check my emails. You know what? It was nice for a change.
Well, after less than one day to rest after returning from a pleasantly sometimes slightly strenuous (although quite welcomed) trip, I am back at it in the digital world.
For now, let me just say that David and I had a wonderful (if I may borrow your name) and memorable time. I will be working on my TripAdvisor ® reports and will contact you again with more details then.
Thanks again for all your good work,
Thank you so very much for organizing our trip to China and Tibet. From the very first e mail to you, right through to us leaving China after 17 very memorable days, everything was perfect. You, your company and your representatives in China and Tibet were nothing other than professional, courteous and a pleasure to spend time with. The guides we had at every destination were very knowledgeable, spoke very good English and a credit to your company, but above all they were also very nice, easy going people, and I feel they went further than they need to have, to make sure our trip was an enjoyable and memorable one.
If it was on our itinerary it happened, and it happened on time, that's not always been the case on other trips we have taken! Not once were we left scratching our heads at the airport or railway station wondering where our guides were. I could probably write chapters telling you all about our trip, I won’t; I will just say "thank you very much, without you it wouldn't have been possible" I wouldn't hesitate in recommending you and your company to anyone who is thinking of visiting China or Tibet. If anyone wants to contact me then please pass on my e mail address.
Many, many thanks
The following pictures were shared by Tony.
Jalen and his team in the Great Wall
It has been almost 2 weeks since we returned from our trip. I would like to comment on a few things:-
1. The trip was very well organized by you and the arrangements were seamless. Everything was as you described. I really appreciate your honest and frank advice. A big thank you to you Wonder!
2. The hotels were much better than we expected. They were clean and well maintained, with good hot showers.
3. Our guides were really excellent and very good people. Although we only had 2 days with Lisa we find her very professional and a nice lady. Our Tibetan guide, DJ, was very knowledgeable and has a good sense of humor. What we really appreciate about DJ was his sense of care and responsibility. When we had some health problems with one of our members, he took care of everything and made most of the decisions for us especially as regards to the ambulance and the hospital arrangements. He was extremely caring which comforted us a lot. All of us think very highly of him.
4. We would also like to praise your company in the way your staff in Lhasa took care of our friend in the hospital. They made all arrangements and one of them even paid the hospital fee for him before we arrived. That was heartwarming and went beyond her responsibility. Fantastic service and care!
All in all, the trip was very well organized and enjoyable. A very big thank you to you, Tibet Discovery staff in Lhasa, Lisa and especially DJ!
Thanks a lot
Michael Lo and friends
Dear Mr. Wang,
Thanks for all your help in arranging the cruise and tours of Chongqing and Yichang. Everything worked out great.
The travel consultant answered all questions promptly and precisely.
The tour arrangements were excellent; the tour guide in Chongqing, Ms. Cherry was superb and extremely knowledgeable and provided a ton of information.
I would definitely recommend your service to anyone visiting China.
Overall impression: Excellent.
You can use my comments if you wish.
We just got back home from the journey. We arrived at Incheon airport last night however, couldn't get on the bus to Daejeon because of no ticket available. We stayed in Seoul overnight and took bus to Daejeon this morning.
your responses to my questions were really fast and I got all the necessary informations right away. No complaint what so ever.
The cruise was very good. Scenery was fantastic, the Sanxia Dam was overwhelming and weather was very cooperative throughout the cruises. Food was OK. We had met wonderful people at the dining table, Germans, American, Pueto Ricans, and Britishes on the downstream cruise. On the up stream cruise, we had all German guests at the table, and majority of the cruise guests were Chineses. Overall it was a good experience and we will remember for a long time.
I hardly take pictures nowadays. I used to have several cameras and enjoyed to take pictures. But after the digital camera and smart phone were invented, I don't care about picture taking any more.
I am not keen about SNS either.
Thank you again for your kindness and I enjoyed very much commucating with you.
Wishing you all the best,
Jong Chul Park
I apologize for the late response - we have having a very pleasant vacation.
1) You (our travel consultant) have provided excellent service. You have made it easy for a foreign customer to work with a China based tour company. Your responses have been prompt and any delays due to your own holidays have not mattered at all. The tour itself was fantastic. We loved Huangshan and the time on the Mountain.
We also very much appreciated your flexibility in arranging train tickets for the intercity travel during the rest of our time in China.
2) The tour guides were very good. Not surprisingly, the guide we spent the most time with Nicole (Huangshan & Huangshan Mountain) gave us the most enduring memories and was a pleasure to work with.
3) We have no hesitation in recommending your company to other travelers.
When I sift through my many photos, I will gladly send you some for you to share.
The answers to your questions:
Both tour guides were always strictly on time. Ivan was our guide in the Yellow Mountains. He was always very friendly, enthusiastic and engaging and patient. An excellent guide.
Johnny was our tour guide in Xian. He has a tremendous wealth of knowledge and gave us a very good historical perspective. The down side was that he was not enthusiastic and engaging. We were also very disappointed that he did not take us through the Ancient Weapons Hall at the terracotta warriors site. We only realised that afterwards. He also insisted that the driver could not pick us up after 6 in the evening. We had to pay for a taxi to take us home 8h00 that evening.
The following pictures were shared by Wilna.
Wilna Visited Picturesque Yellow Mountain
Thank you so much for checking in with us. We had a really enjoyable cruise and I am very happy to provide a feedback for your kind assistance and the brilliance of Victoria Cruises. Please see my responses below.
I was assisted by Wonder Wang, who replied promptly to all my emails and provided further details which helped me to make an informed choice. Your experience and knowledge on the cruise packages also helped me to tailor our holiday to our specific needs.
Your company's process also helped to make the booking and payment for the cruise really smooth and straight forward.
Our experience of the cruise was brilliant from the time we stepped onto Victoria Jenna till we left. Special mention of gratitude to Dr. Li who went out of his way to accompany me to hospital when I had an unfortunate accident and ensured I had received the care I needed. I cannot imagine how events would have turned out without Dr. Li's help.
The route of the cruise was well planned and the shore excursions were well organised in small groups.
The service on board the Jenna was excellent. From the food and beverage to house keeping and entertainment. We could not fault a thing.
The river guides were very knowledgable and provided valuable insights about the local area and history.
All my needs were adequately met so I can only say Victoria Cruises should keep doing a great job.
I shall try and attached some pictures here for you but if it doesn't work I will send it in a separate email.
Feel free to post my review on your website and look out for recommendations I will send your way. Wonder.
Thank you for a job well done!
The following pictures were shared by Vickey.
Amazing Night View
The landscape which printed in the Chinese Cash of 10 Yuan
We enjoyed the cruise and the food was good. All the tours were interesting; it was a nice rest from our hectic travel. We did not experience crowds on the tours.
Thanks for arranging the transport to and from the ship all went well.
It is been 2 weeks since my friends and I return from our holiday in China. We all enjoyed ourselves very much and we thank you for the good arrangement except for a few hick-ups in misunderstanding and email communication. All went well for our tour except for the incident in X'ian where one of our group members was lost for 2 hours. And the other problem was the knives and scissors that we could not carry on board the High Speed Train.
Please let me know whether you are able to arrange for someone to bring the knives and scissors back to Kuala Lumpur.
I would like to let you know that we were really pleased with the tour guides and drivers, especially the driver in Turpan/Urumqi. One of our group members sprained her ankle in Urumqi and he took his own initiative to buy a pack of ice for her to put on her ankle. We were also impressed with Lu Ming for his good command of English and details stories of the places we visited although it was only for half a day.
We are actually thinking of visiting the Yangtze three gorges and include Lanzhou and Xi'an in the itinerary as well. Would you be able to recommend an itinerary and cost for 12 days?
Chee Fook Ow
I want to thank you for the nice tour. We really enjoyed it. Also many thanks for the delicious lunch. It was really nice from you to spend us the nice lunch. Many thanks!
Thanks for the excellent follow-up and accommodating all our requests. (Till last minute)
All of us have a very good time and thoroughly enjoyed the trip.
Thanks once again & will get in touch with you for our next trip to China.
Some of my friends were inquiring & I’ll pass them the contact too.
Had a great trip. It was crowded in Beijing on Sunday. The last hotel, the Sunshine was a good idea as we were close to the airport. The Plaza a Pullman hotels were five star. The trip would have been better if we had a couple of days more.
For next year, I would rather not return to Beijing, is Shanghai a good alternative?
Thx you very much for organizing this trip. We had a great time. Meggi was wonderful, as was the hotel in Datong.
We returned home this morning after an amazing and extremely interesting visit to China.
Here are our comments and responses to your evaluation form:
1. The travel agent (you) was indeed fast enough and very patient in answering our emails - sometimes within a few minutes.
2. The tour arrangements were superb. Although we realize that we only began to get a glimpse of what China has to offer, the itineraries which you planned for us allowed us to see the maximum number of highlights within our limited time frame. Each of the guides - Randy, Fran, and Kim - were extremely helpful, friendly, and intelligent and provided us with extensive information on the cities and sites which we visited. In our conversations with each of the guides, we were also able to get a glimpse into the personal and family lives of Chinese people. The drivers provided us with bottled water which we very much appreciated during the hot weather.
3. Sharon and I would highly recommend your service to anyone planning a visit to China.
4. Our general opinion of your service is excellent.
5. I have no specific suggestions on improving your services ( I do not think that you can do anything about the traffic jams in the cities).
6. You can certainly use our comments, if you wish, for your website, brochure, marketing, or publicity. I will ask my wife to send you some photos by e-mail (probably in another few days).
7. Feel free to refer any potential customers to us if they would like advice.
Thank you again for your arranging these excellent tours according to our personalized schedule.
Sharon and Harry Hirsch
I am feeling very ashamed and sorry that I have not written to you weeks ago to say a huge thank you for organizing such a wonderful trip for us. It was a fantastic experience and you had thought of everything for us. We were truly looked after so beautifully, by our guides and drivers but most importantly by you - it was so good to know that you were there, always contactable and ready to help, and I appreciate that very much.
If you have a formal feedback form that you like me to complete please could you email it to me but otherwise please pass this onto your boss - I want them to know that you did an amazing job for us and I would be extremely happy to recommend you to anyone wanting to plan a trip to China.
With many thanks and all best wishes
We are on the way back to Italy. It has been a nice vacation in Asia. We have already filled in an evaluation sheet we left it with Mike, our tour guide. We have been very satisfied of the three people we met in our Chinese experience: Wonder, who followed us in organizing our trip, has been very effective and very quick in ansering all our questions . Similarly our guide and our driver ; both made a very good job. We were less happy with the itineraries outside Shanghai and with a couple of restaurants you chose. All in all it has been a great pleasure. We Will come back
Warm regards and many thanks
Luca And Lorenzo
This is to reply to the following questions
1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Mr. Wong did a fantastic job. Patient, reliable and always available to answer my questions and doubts. He always provided me very quick, timely and accurate answers
2) How’s the service of the tour guides during your whole tour?
I think we were very lucky to have Quimei as our tour guide . She is reliable, funny and very professional. Her level of English is also great. She really added value to the tour!
3) Would you like to recommend our company?
I would definitely recommend your service. I am really satisfied .
The only point that I would mentions is that the length of the drive was not specified quite well. We spent 3 entire days in a car but at the end it was ok as we managed to see the Everest.
Also please find attached a few pictures. Feel free to use them.
Thank you very much once again for your help and support. I hope to come back to China soon!!!
The following pictures were shared by Silvia.
Holy Land of Tibet
Tibet Buddhist Monastery
A Pricious Viste to the Sacred Mountain
The cruise was perfect. We were very happy with the upgrade. We were the only one on level 5 and 6. So we had an amazing service.
I will send you some photos and evaluation when I get home
Dear Mister Wang,
Thank you for asking about our stay in China. We are enjoying every minute of it presently passing through the water towns south of the river Yangtze. Here are the answers to your questions:
We are very satisfied with your service and all your personal attention. W would recommend your company and you personally to anyone at any time.
Regarding the cruise, we enjoyed it very much, the food, the itinerary and all the attention given to us by the rest of the crew. Be assured that we shall be contacting you when we decide to visit China again.
Our best regards
Andy and Dolores
No worries about the late pickup I still had an amazing time!
You guys have been amazing at responding to emails!
Penny was a great tour guide, and even helped us get tickets to go to Leshan the next day!
Overall I would definitely recommend your company!
Thanks for everything!
Every tour was fantastic. However I have a few notes:
1) Xian is perfect for a full day (two at most).The show offered (Tang Dinasty... not very good)
2) Luoyang + DaFeng =INCREDIBLE (Shaolin Temple + Longmen Grotto was unbelievable) The show offered: Zen Ritual is AMAZING! One of the biggest productions Ive ever seen,
3) Beijing was Ok. The Great Wall (from the mountain) is certainly spectacular! Not crowded at all at the sights are very good. The shows offered were very "touristic" (good, but not over the top)
4) Lhasa is really something spectacular. We would like to have some options for the night (a show perhaps).
Regarding to tour guides
Tashi (Lhasa) - Tashi is super good. He´s one of the most experienced tour guides I’ve ever met. His knowledge about Tibet is truly amazing. Also very patient.
Angela (Xian). She’s a fine tour guide, very attentive and very careful regarding to information she gave us.
Snow (Luoyang). A very friendly guide! And funny too! We had a great time with her.
I really want to congratulate you of course, for all the arrangements made for this trip!
Where can I share my opinion of Chinadiscovery? Trip advisor?
We are just back from a very nice and relaxing side trip to Quinghzao.
Everything worked out perfectly, our guide Dennis was wonderful, we really liked him as well as the very good driver.
Thank you again for putting things together for us.
We will definitely recommend your service and filled out the survey, handed back to Dennis.
All the best
Thank you very much for the excellent arrangements.
I have really enjoyed my time in Beijing and Lhasa.
MS Echo , Mr. Luo Sang and drivers were very helpful and nice.
The hotel in Lhasa was excellent.
Thank you very much.
Good to hear from you. Yes, I'm still in China - visiting a Chinese friend in Beijing. And back to Shanghai tomorrow. I really enjoyed Tibet, and had no problems with the altitude.
I'm doing fine, thanks. It was a good tour except for the long flight delay(both,onward & return journey). However, Jean handled the situation very well and tried to accommodate most of the sightseeing in the limited available time.
1) Yes, the travel consultant from Bamboo Tours was fast & patient enough to answer my questions.
2) Tour guide Jean was excellent. She spoke very good English & had thorough knowledge of the places she took us to. Her attitude was very pleasant & friendly.
3) Sure, shall recommend your tour agency.
Good to hear from you. Yes, I'm still in China - visiting a Chinese friend in Beijing. And back to Shanghai tomorrow. I really enjoyed Tibet, and had no problems with the altitude.
I am glad you will refund the money. Can you do it via Paypal? That is how I paid you, so that might be easiest.
Ed and I had a wonderful trip to Tibet and thank you so much for providing the excellent service.
Sorry for delaying at responding, as I just came back to the USA and checked my emails.
1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Yes, Wonder was always prompt on answering any questions that we had. He was extremely patient during the whole process that lasted about 5 months from first inquiring the trip to finishing the trip.
2. How’s the service of the tour guides during your whole tour?
Mengbo and his driver were courteous, and were always on time for picking us up.
3. Would you like to recommend our company?
Yes, I would recommend your company to other people.
Again, thank you!!
We are back in Melbourne again after a most enjoyable trip. You could not have done any better with organising it. The hotels were as we had hoped, apart from Chengdu , small but with terrific atmosphere, food was very good, guides all good, knowledgeable, friendly, drivers all good and apart from one area where a car had no seatbelts and the driver used his mobile phone whilst driving ( I believe you have been made aware of this incident), transport was very comfortable and we felt very safe .Every contact was punctual, the cruise was very interesting and in general we enjoyed a great variety of scenery and people. Thank you so much for a fantastic experience. We will recommend your company to all our friends and would be quite happy to speak/email with anyone wishing direct contact.
All good wishes to you and your family, it would have been good to meet you but we were told your office was far away.
Eleanor and Horst Stadtlander
My travel consultant of your company was fast enough to answer my E-mail and patient enough to answer my question, making reservations and getting our questions answered was very easy.
The cruise experience was excellent, and the cruise exceeded all of our expectations! The service was impeccable, the shore excursions were exceptional, and our suite (We upgraded to the Celestial Suite) was out of this world fantastic! We had our own private sun deck to view China's incredible beauty from. Wow!
We will recommend this cruise to all our friends in Shanghai.
Robyn and Gavin
The following pictures were shared by Gavin.
Gavin's Family visited Yangtze River
Gavin's Family visited the Yangtze River
We arrived today in Xi'ning and we wanted to send you one more email to thank you for organizing the great trip we had! We enjoyed it even more than we thought we were going to! The itinerary was absolutely perfect and our guide Lobsang did a fantastic job, what a great guide he is! I hope you will use him more often :) We will leave some good feedback on tripadviser one of these days.
Keep doing the good work and hope lots more people can enjoy Tibet with Tibet Discovery! What a great place!
Thank you so much!
Sanuelya & Reece
Cruise was absolutely fabulous and I have the tickets in my hand ....
Many thanks for your great service....
Jan & Peter
We are very satisfied of our tour and yr. service. China is a very interesting country in the past and also now.
If we will visit again china (we are thinking Hong Kong and Yunnan) we will contact you again.
About yr .Question :
1) Yes –You very good travel consultant.
2) Tour Guides overall good.
In order of preference : 1) the best was Linda in Guilin perfect guide and tour leader - at par Jason and Timo – Vivian in Shanghai ok - echo in Beijing –better as tour leader then guide. But she is also very young and she will improve.
3) Yes. I’d like to recommend ChinaDiscovery to my friends.
Thanks very much for your assistance during the tour and also for help to find our memory card and promptly send it to the hotel in Beijing. It was great and appreciated.
We wish you a nice weekend
Tiziana and Paolo
The following pictures were shared by Tiziana and Paolo.
Tiziana and Paolo visited The Great Wall
Tiziana and Paolo visited Yu Garden
Tiziana and Paolo visited The Bund
Glad to hear from you again. Yesterday was my first day back in the office. Although I returned back to US on Friday, I spent the weekend in New York with my Family.
Here is my reply to your questions.
1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Absolutely!! Wonder Wang always responded to my questions or request within 24 hours.
2. How’s the service of the tour guides during your whole tour? The service level of the tours guide was great. They were all very knowledgeable of the history of the places we visited and explained everything thoroughly. Some of the guides spoke better English than others but we were able to communicate with no problems. We felt very comfortable with all our guides and they made sure all our meals fit our needs and palette. Our only issue was some of the optional tours or shows they offered were pricey and they would only accept cash as payment. Due to this, we had to look for an ATM to withdraw cash.
3. Would you like to recommend our company? Yes, as a person in the travel industry, I would recommend World Elite Group Springlite Travels Tours. They are very easy to work with and can customize your itinerary to your needs.
In response to your questions:
1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
I found Wonder Wang and previously Ian Wei to be very professional and quick with their responses to my requests. I would often text a question or request in the morning and have a response in the afternoon. On tour I occasionally requested contact from guides and Wonder would organize this immediately.
2. How’s the service of the tour guides/drivers during your whole tour?
I found most of our guides very helpful and enjoyed their support, advice and company. Similarly the drivers were skilled and helped make our days go smoothly. I particularly found Wendy in Zhangjiajie, Jean in Mt Huangshan and Tony in Wuzhen to be particularly good.
3. Would you like to recommend our company?
I found your company to be very good. Out trip was a complex one. The planning and execution required considerable skill and expertise so that the trip was able to be made without problems or exhaustion. The balance was right and the trip went seemlessly.
I would be more than happy to talk to up to 10 prospective customers to support your company.
I am happy for you to use this evaluation.
Good morning, Wonder
We are at home.....
Time goes by fast and we had big trouble at work....
So I can write you just now
As concerned accommodation, all hotels were good but take note that the best ones were in Lijiang and Shaanxi: wonderful accommodation and great staff!!!!
Generally speaking the tour you organized was good and Yunnan is a really fantastic place to visit and we had a pleasant time there!!!!!
Have a nice day and thanks
Here are my feedbacks:
Wonder was very fast to answer all my emails and very patient with me throughout the entire booking and travel process. Tour guide was great and very informative. I could not have had a better experience throughout my entire travel. I highly recommend Tibet Discovery-5 Stars!
You are very quick with responding to emails.
The cruise experience was great and informative and the excursions were well planned
We would highly recommend this company and Mr Wonder Wang, in fact, we already have… Amazing experience thanking you very much…
I visited Japan and Australia after I visited China. I just recently got back home to the U.S. Fen my tour guide was amazing. I will get those survey questions answered for sure. Sorry, things have just been extremely busy since I got home.
Thank you for everything,
Thanks. The trip was great. Please see my response below.
I really appreciate the timely responses. The cruise was terrfic and I will Definitely recommend your company to my friends.
Dear Mr. Wonder Wang,
Sorry for my late reply. I've been quite busy after coming back from holidays.
Attached are some photos we took.
Here are my team's feedbacks:
I was fully satisfied with your response and provision of information. The service of the tour guides during your whole tour was excellent and we were very happy with the tour guides and driver. If any of my friends plan a trip to Tibet, I'll definitely recommend your company.
The following pictures were shared by Nga Tran.
Nag's Family visited Tibet
Nag's Family visited Tibet
Please find our feeback below.
Mr. Wang responded rapidly to all our questions, and provided a number of different options for us including timings, costs and alternative means of transport to meet our needs. He designed a great trip for us. He also provided us with all the paperwork we needed for us to obtain our tourist visas in a very timely manner. Payment options were also really easy to use.
All three of our guides - Happy in Beijing, Waldner in Xi'an and Maria in Shanghai were a delight- knowledgeable, thoughtful and professional; they wanted to make sure we had the best time - which we did.
We already have recommended you to friends who would like to visit China - SO much better than the big western arranged tours to have your own vehicle and personal guide and itinerary. We felt like royalty. I am attaching one photo from our Red Flag limo in Beijing which sums it all up.
The following pictures were shared by Liz Montgomeryt.
Liz Montgomeryt visited Shanghai
Liz Montgomeryt visited Shanghai
Liz Montgomery visited Xi'an
Thanks for your fast Email and patient answer. I never missed a step. The tour guide is also good and I'd like to recommend your company to others.
I would like to add our congratulations and thanks to you and your company for a fantastic holiday. Our trip was well organized, and everything happened without a hitch.
Our guides and drivers were very professional and courteous, with a special mention for Autumn, who got us on a direct flight out of Shanghai, after our flight to Guangzhou was cancelled, from both Airports. We all will be forever grateful for her efforts, a really great asset to your organisation.
Yes Wonder we can, and will recommend Chengdu Bamboo International Tours Co Ltd to our friends and family.
Chris and Sue White
Just letting you know we had a wonderful holiday, thank you!
Attention to detail was excellent and prompt. Our guides were all helpful in particular was Andi and Autumn who were extremely helpful. We would certainly recommend you to our friends for future holidays in china. Thank you!
Lynne and Barry.
I am sorry for my delayed response.
The departure was hasty and since our return I rushed to work that was waiting for me and also had my wife’s family visiting from Canada.
Today, we have 1 free hour, so I started to cover the unanswered emails.First and foremost, thanks for the beautiful gift of a landscape painting.My son took a special liking to it, so I plan to hang it in his room.
The tour in Guilin was very enjoyable in spite of the rainy weather. It is a beautiful city and we enjoyed the magnificent hotel in the center of the city.
Yangshuo was also very enjoyable; I especially liked the Bamboo raft trip and the emotional and magnificent Liu Sanjie show!
The boat trip from Guilin to Yangshuo was not so good, because of the rain and fog, crowded conditions, bad service and terrible lunch.
The guide was very good too, very patient and thoughtful.
Please give a couple of weeks to review all my notes and I promise to write a very positive review for you in Trip Advisor.
Feedback to Tibet Discovery:
1. My travel consultant of your company was fast enough to answer my E-mail and patient enough to answer my questions.
2. The service of our tour guides was excellent during the whole tour.
3. I would you like to recommend your company to my friends.
Sorry for the late response. Back from holiday to very busy work!
The cruise was great fun. Leo out onboard tour guide was really helpful and informative. All the staff were incredibly friendly. Expensive drink prices my only real negative.
Thanks for all your help.
I am fine, yes indeed our clients had a wonderful trip. I sent them the feedback form but since Maisara, she travel to Canada yesterday and we haven’t follow up yet if they already finished the form.
But verbally they told me that they enjoyed the trip.
Thank you so much for your help.
Until next time.
Thanks and Best Regards,
Thanks for your quick answer everything you asked for. Both Mark and Carina were caring, extremely preoccupied for our wellbeing and safety. Both were very friendly and nice.
And Wonder, I agree to have your potential guests get in touch with me, for any questions they wish to ask.
Sorry for not having responded earlier.
Thanks for your fast and patient answer to my question. The tour guides were well informed and quite accommodative in all places. English was good and made sure of our comfort. Cruise was excellent. One of the best we have ever undertaken. I will definitely recommend your company to anyone willing to explore China.
Dear Mr. Wang,
Thank you so much for arranging our travel in Luoyang. We ALL enjoyed the trip so much. The hotels and meals were all good. Yang Xue was a terrific guide and her English was so helpful. In addition, she knew the history and stories of each site.
I have given your contact information to some other BYU teachers . The Tim Taylor may be contacting you to arrange a trip .
Next year there will be 12 new BYU teachers so I am certain we will call upon you again!
In great appreciation,
The tour was just great – Thanks a lot for your organization. Now packing in Shanghai for tonight's flight to Mauritius. Will certainly come back to u when home.
We are fine. We have just gotten over our jet lag and starting to get back to normal.
Wonder, your itinerary for this trip and getting us back to the ancestral villages, as one of the kids said was “Unforgettable”. To see the joy on the face of my father-in-law’s when we visited his village and to see the joy of my relatives when we met them for the first time and the excitement of the adults and grandkids to see the villages was memorable. The trip was truly unforgettable. You helped us make some priceless memories! Thank you so much!
Each of the tour guides, for the lunches, were able to assist us in food allergies and letting the restaurants know of our allergies. This was very much appreciated. In summary, all the tour guides were very informative, humorous, worked with our group’s needs, helped us board the train/planes and provided great service to our group of 21.
We haven’t gotten all of our photos together yet but once we do, we will send you some. Yes, you may put our evaluations and photos on your website. Answers to the evaluation email is in blue below.
We appreciate all the tour itinerary and help since Chinese visa applied process. Yes, Dunzhun takes many photo of our group. If I have times, we will send more from our group. We are so busy after coming back. Both guide and driver are polite and patience. Our group takes time in taking picture, and didn't know much about Tibet before, DJ (name Dunzhu allow us to call him easier ) repeatedly informed us and didn't feel any unsatisfied or boring or angry as some guide I have ever found in some country.
Below are my feedback. Thanks for the arrangement. I already back!
Hi Mr Wang,
Thank you for the email. We are safely back in Singapore. The tour guides for our trip were excellent and very punctual and willing to go to extra mile. We would definitely recommend your company to our friends.
We wanted to write and thank you for the help in making our trip so wonderful. All of the guides arrived on time, and the connections worked out perfectly. We were very pleased with the guides and drivers. We were also very pleased with the hotels that were chosen (although the Yangshou Resort - which is very beautiful - needs some workers who speak English, very odd for a 5-star hotel, and wanting to charge for cappuccino at breakfast was also very odd for such a place, none of the other hotels would have dreamed of it!)
We learned a great deal from the guides, and feel that we have gained a greater understanding of the country, its history and its people. The guides were all willing to make necessary changes (like going to a different part of the Great Wall due to a traffic accident, and it was a good choice!), or arranging to find us a pure vegetarian restaurant in Xian, and a supermarket on Friday in Shanghai so that we could prepare for our Sabbath, not the usual requests, I imagine.
Taking the train was also a very interesting experience, it was a good change from flying all the time.
If you ever get a chance to be in touch with the mayor in Kaifeng, you might mention that it is very bad for business to close the floors in the museum that have the Jewish artifacts, and not to keep up the old Jewish area: in Shanghai the authorities have made a beautiful museum and it is a big tourist attraction, in Kaifeng they are missing out and could attract many Western visitors! (The Millennium park and the rebuilt city hall/temple area is also very nice, and I am glad that we saw it, but I see that there are few Western visitors, and this is a genuine tourist attraction that they are not taking advantage of).
The jade factory and tea house in Beijing and the terracotta factory in Xian, and the pearl place in Guilin were very nice (bought something in each place).
We enjoyed all of the shows, especially the Tang dynasty and the Yangshou show, and the kung-fu was unexpectedly interesting as it had so much more than just a demonstration of kung-fu.
Did you receive any feedback on us from any of the guides?
We have already recommended your company to our friends, perhaps someday you will get another e-mail from Israel…
Thank you – Tamar and Morris Rubin
All good with me and we are safe and sound at home. You were excellent very quick to respond and very helpful and certainly met all our needs with your efficiency. Your was very helpful with organising extra flights.
Everything was very good, Thank you for everything
Have a Nice weekend
I am now in Singapore, another break before we get back to Guangzhou.
We really enjoyed Zhangjiajie. You planned very well; this time we didn't face any issues with flights. Chris, the guide was excellent; we wrote it in his feedback but could you please also let him know. One suggestion is that you include the "Fairy Fox" show in the itinerary - it is superb.
Have a great weekend.
We were impressed with your quick and almost immediate response (even on weekends) as well as your polite and direct reply. It was one of the factors that helped us decide which travel agent to go with. In addition, we also appreciated that you were understanding with regards to the second deposit payment as this saved us some considerable amount in foreign exchange.
The arrangements for our tour were well planned as everything went on smoothly. We were met by your guides from point to point and we appreciated that they carried out the checking in and out at all the transportation hubs quite efficiently. Generally, the guides were competent in their tasks, punctual and were able to explain relatively well in english. In particular, our Changsa guide made us feel quite welcome with her thoughtfulness by getting us some local snacks on our arrival in Changsa. It's these little gestures that adds value to the services of a guide.
We were quite happy with the 4 star hotels in Xian and Chongqing as the rooms were comfortable and well equipped with all types of amenities. They were centrally located and close to transport systems. As for the Changsa hotel, the location was superb but I think the hotel is old and some of the amenities were not in good working condition.
Yes, we will be recommending your company to our friends who are keen to travel to China and require english speaking guides.
Once again thank you for making our trip pleasant and memorable.
Thanks very much.
I gave Arthur the 450 RMB for the driver that will take me from Yangshou hotel to Guilin North train station. Also, thank you for arranging for Johnny to help with bags at Beijing Airport. It was a pleasure to do the tour with you and your company.
I will be recommending your company to my friends.
Hello Mr Wang,
Thank you very much for organizing our tour. It was amazing! Everything was answered quickly and thoroughly. We both loved our tour. The attractions were all so wonderful. The tour guide in Chengdu, Shannon, was brilliant. Could not be any better.
I am very happy with the tour and your services. Thanks.
All the best,
Thank you for your email, apologies for the late reply.. We are finally home!
10 days in China & 9 Days in Vietnam, absolutely incredible!
I would just like to say a huge thank you from both Tyson and I for all of your help in organising such a great tour for us! We had such an amazing time, met so many great people and saw so many interesting things. We really cannot thank you enough for all of your efforts and patience with booking this tour, you have been more than efficient.
Every tour guide we had were extremely helpful, friendly and spoke great English.
We have both spoke highly and recommended you/your company to all of our friends & family.
Once again, a huge thank you for everything and I look forward to speaking to you again in the near future.
Tyson & Emma
Wonder Wang!!!! Our best wishes for you and your family, as well as all your team. We have spent wonderful days in China guided by Linda and treasure those days as a marvelous gift. Thank you very much!!!!
Gabriel and Bettina
Dear Mr Wang,
We are now back home after some days in Hong Kong. What surprising town is another world.
We were very content with the travel in China that you have prepared us. All was perfect, the choice of Xiamen and Wuyi shan very good ( Nanjing county very interesting, the visit of Gulangyu island was done under deluge it was a pity to, Wuyi shan land (Mont Wuyi, nine bend stream on bamboo raft and for finish the last day Quinglong Waterfall very nice ).
We liked much all this points.
If friends of us want do a same trip or another circuit we'll give them your adress.
Thanks you for all.
A . Maclair
Sorry for the late reply. Our guides were excellent and very knowledgeable and very helpful. We would like to recommend your service to our friends.
Best wishes for the holidays ands the new year,
We all had a wonderful time in China with some very good memories. Wonder Wang was excellent with organizing our China holiday and accommodated our every need promptly without any problems. The Holiday to China went extremely well.
Beijing - Johnny - He did a good job, but didn't do any more than he had to. He produced the Feed Back Form just before we were to catch the train, leaving us no time to fill it in, so we signed a blank form and he filled it in himself.
Xian - Donna - She was very good, friendly and helpful and catered to all our needs.
Jiuzhaigou - Frank (Dong Dong) - Very good, extremely knowledgeable and easy going.
Chengdu - Berry Panda - He did a good job and helpful.
Guilin/Yangshou - Jenny - The best guide of the trip. Excellent with a great personality.
Chongqing - David - We were only with him for half a day, but didn't seem to interested and not overly flexible.
Shanghai - Shirley - She was OK but after reviewing the weather forecast she decided to change the tour schedule and visit the Water Town the first day when the weather was fine and clear.
We would definitely recommend World Elite Group Springlite Travels. A private tour of China allows you to visit and see the sights that we are interested in without following the same tourist path as many of the other tour companies.
Hi Mr Wonder Wang,
We have had great service with quick replies and help with answering any questions that we had. The service was great - our tour guide Arthur was very informative and spoke excellent English.
Thank you ery much for a great holiday, we had a fantastic time.
We enjoyed the trip very much. Thank you for making the arrangements. Tour guide is pleasant, provides excellent service and is accommodating.
I would refer you to all that have an interest to travel Zhangjiajie and Changsha.
The bus journey through the mountain valley was beautiful – we really enjoyed it.
As too was our visit to Jiuzhaigou valley as well as Juzhai forest parks.
We are home now and we had a great trip.
Thank you again for your help.
Mark and Rose
Thank you for your email.
The tour was great. Ruby is a fantastic guide. She is very nice, knowledgeable and flexible. We highly recommend her. We also enjoyed the services of Frank and he is also recommended.
Indeed, all my questions were answered by you fast enough and with full details, to my satisfaction, and we appreciate it very much.
As to the hotels - Tulip Inn is great and its "value for money" is the best. A real experience and highly recommended.
To sum up: we enjoyed the tour very much. Your services were helpful and highly professional and we will certainly use the again in the future if the need arises.
Thank you and all the best,
Avi Ordo, Tel-Aviv
Good evening Mr Wang,
I just wanted to send you a quick message to wish you a happy mid autumn festival holiday and to say thank you for your flexibility and help in arranging a fantastic trip for us to Xian. Angela was a spectacular guide who adapted the pace of the tour to suit my older mother and shared her deep knowledge of Xian with us at every opportunity.
My sincerest gratitude for your assistance in planning this trip.
Thank you and I hope you are able to enjoy some time off during your holiday week!
Everything about our vacation has been great and gone smoothly.
driver and guide in Beijing have been outstanding! Take care!!
Great to hear from you Wonder.
All the very best to you and your company.
We are presently in Singapore, winding up our 3 week trip to the Far East.
We would like to take the opportunity to thank you and your team for the WONDERFUL job you and your team have done to make our 2 week stay in China a spectacularexperience .
Your dedication to details, follow up, immediate response to our enquiries, quality of the reservations and above all the professionalism of your guides have made our trip a memorable and very enjoyable experience.
Once again many thanks for your dedication and support. You can be sure we will be recommending your company to our friends.
Kindest regards from all 4 of our group.
We have had a wonderful tour and a wonderful time and now it's back to work!
It was all well organised, the visits, the domestic flights, the trains and the hotels were fantastic. We were very pleased with the knowledge of the guides about the visited sites, as well as their English language knowledge. I was extremely pleased how fast and professionally you have answered all my questions.
Thank you for the help in organizing this fantastic trip for us!
Hi Wonder Wang,
We enjoy zhangjiajie very much. After returning home I hope to send you several observations.
The tour was great, thank you for organizing all for us, it went very smoothly and hassle free, and everything according to plan. The hotels were very good.
I would very much like to make a full detailed comment on it. But right now I am leaving for Sarajevo, (work this time) and will only be back mid September. So I will take some time to write a detailed report for you, but only after that. And you can have a picture of us, of course.
All my best wishes,
Maria João Branco
Hello Mr Wang,
How are you? We are really happy about our trip to China, as happy as we told many friends and one of them would like to go to Discovery China, we told him that you give really good prices and packages, I don’t know for how long is he going but can I give him your e-mail? He is my cousin :)
Greetings from Mexico, Rolando.
Hi Mr Wang,
Thank you so much for that. We had a great day today. Saw the terracotta warriors and enjoyed it very much as well as having a nice walk on the Xian city wall. Appreciate all your help very much.
how are you!? Just came back to London. I wanted to really thank you for the amazing trip you prepared for us!!! We had the best time!!
You were the best travel consultant ever, answer my emails almost immediately (and there where many because we were planning a long trip!) even if it was late night or even weekends. You were more than patient to answer my questions and very helpful in every way, when I had to change the dates at last minute you work all weekend just to help us out. The tour guides where excellent! We enjoyed every place and we did because the tour guides where really nice and locals to the places we visited, that was really the best.
Anything else you need please don’t hesitate to tell me!!!!
Many Kisses and thanks again!
(The following photos were shared by Lucia)
Lucia and her husband visited Lhasa, Tibet
Lucia and her husband visited Xian
I just came back from our trip to Guilin. I wanted to thank you for all the services that were programmed for us. We enjoyed very much this trip.
I would like to particularly underline the quality of the service provided by our guide Evelyn and the Driver Ms. Huang. They were always very professional and friendly, attentive to our needs and great facilitators with local people. Particularly Evelyn, shared with us lots of information, not only about local attractions, but also about the history and economic development of Modern China. She was really outstanding. I sincerely would recommend her for hosting visitors from Latin America.
Looking forward to continue enjoying your services.
Our trip in China has been really satisfying.
Although delayed flights and the suppressed train, your agency has been very efficient. We thank you and your local guides, especially Penny and Eben, who we have appreciated for reliability and pleasantness.
We will advise your agency certainly.
alessandra e vladimiro
Everything was ok. The guides and drivers in Beijing and Xian were excellent. Thank you so much for your service, we enjoyed very much our stay in China.
We enjoyed a lot our trip. We are really satisfied of yours organization. All ok.
Hello Mr Wang,
Thank you very much for every of your attentions. It is incredible how much patience you had with me.
The service in Xian was really awsome. Linda, our tour guide, she has a lot of knowledge about everything and in every moment with her we felt in a classroom. We loved that feeling.
If I have the opportunity to go again to China, I will not hesitate to contact you.
Thank you very much.
First of all thanks for all the support we got in the past few months.
I am dropping this note just to let you know the trip to SiChuan was very nice, the hotels were great and the two guides did a wonderful job with us.
By the way, the guide Danny in JiuZhaiGou, he was one of the best guides I got in China! Please share this feedback with him and I do recommend you keep using his services for foreign people as his attitude is great. The same comments you can take for Melody our guide at ZhangJiaJie.
Hello Mr. Wang,
really happy about our tour, we have to tell you that it had been one of the
most enjoyable time of our lifes.
We had a very nice trip to China. It was a pleasure to meet you. Thank you again for the lovely gifts and all your organisation in making our experience a success.
We just come back from our trip to ZhangJiaJie and i would like to share with you that the trip was great and Melody did a great job facilitating everything for us.
thanks and have a nice weekend.
Thank you for your organisation. Your services, fantastic. We really appreciated you sorting out our flight problems even though we had booked the flights ourselves.
Selina's Services very Happy. We were a
small group but got prompt and continual service.
All guides met us promptly and gave us a welcome greeting. Their English was good and were informative.
We felt the whole trip ran smoothly and were pleasantly surprised with the standard of accommodation at each stop.
1: Our travel consultant, Wonder Wang, was excellent. He promptly and completely answered all questions that I asked prior to the trip. Towards the end of the tour, a flight was cancelled with no prior notification to the fliers or to the tour company. Through Mr. Wang, the problem was swiftly and professionally resolved, providing seats on the only remaining flight of the day, on a different airline, at no additional cost.
2: We had 2 tour guides. The first was Jiang Yong, who led our tour during the several day stay in Lhasa. He was personable and knowledgeable, providing information and answering all specific questions in a way that deepened and broadened understanding of Tibetan culture and customs. Although the attractions on the tour were obviously amazing, it was his reverent-patient presentations/explanations that made the visit so much more meaningful. The second tour guide was Lob Sang, who led a partial day tour in Xining at the Ta'er/Kumbum Monastery. There was not sufficient time in the tour to develop a personable relationship with him, but he was professional in every way. And it might be noted, it was he who importantly was able to best convey the problem with the flight cancellation, dealing each with airline personnel of the cancelling airline, airline personnel of the airline providing later in day service, and with Mr. Wang of the tour company for the purchase of tickets. At his insistence, he remained with us until the ticket-purchase could be verified.
3: The tour was simply amazing. I've read many books about Tibet, but this for me was a lifetime journey to personally appreciate Tibetan culture in reality. The planning, the tour guides, the attractions…all were appropriately fitted into a specifically busy schedule which included other travel commitments. Our tour group was just 4 people plus the guide and driver, enabling both a broad array of questions and no difficulty in hearing responses and other information.
I would have a difficult time choosing among travel photos taken, and yet, I doubt that any I'd send would add to your inventory in a meaningful way. Just know that I would heartily recommend the tour to others, noting that a fair amount of climbing is essential to enjoy the attractions. Also, tour participants should be mindful that all of China is on one time zone, if other China travels are planned as well.
Thanks for your excellent tour services.
Mr Wonder Wang
Thank you for the email. I meant to email you as well, to thank you directly. We were very impressed by your organisation of the trip and would definitely recommend you to our friends, if they were to visit China. The transport and accommodation were all excellent, we were very happy. The high speed train was very impressive. The delay in the flight from Guilin to Beijing was nothing to do with you.
The trips were very interesting, albeit the last day was very busy, with perhaps too many things to do and we had to cut out the bike trip to the Bunyan Tree and Moon Rock, in truth we could have omitted the Pearl factory but that is the only change we would make. We definitely would recommend a bit more time on Xi'an city walls, we took a bike for an hour but could have spent longer there.
The guides were really good, Gerry was excellent. He was very well informed and very polite. Jayne was very nice but got a bit pressurised on the last day trying to fit everything in. These observations aren't meant as a criticism, we appreciate that China has so much to offer and the time is very short to take in what we did in the six days.
Thank you again, you and your company were brilliant!
Stuart & Julie Kyle.
(Lilian emailed our Sales Manager - Karen to tell she thought highly of his travel consultant - Wonder.)
I would like to say a big thank you to your wonderful staff by the name Mr Wonder. He is such a patient, hardworking and polite guy. Eventhough we cant take up the trip that he planned so well for for us for some reasons, I still think highly of him for his patience. He is an asset to your company.
TQSM Mr Wonder for taking up so much of your precious time. Hope to take a tour from you in near future.
It will be my pleasure to give you my feedback once I settle down in USA.
It's been a wonderful vacation, we had feasted our eyes with so many beautiful sceneries, and learned so much especially from the Shanghai & Beijing guides.
Thank you for everything you did to give us this unforgettable experience.
When I am ready for my next China visit, you are the person I will be contacting, and no doubt I will be referring you to my family & friends.
Good Morning Wonder,
Sorry it took so long to say Thank You for your follow up. You had been so gracious to call me this morning, we were in route to the 3 Gorges when you called, unfortunately we got disconnected before I could even say Thank You for your being so concerned about us on your day off from work.
Everything went so smoothly from Yichang to Zhangjiajie, Fe from Yichang waited and made sure we were situated in our cabin before she said goodbye, she even got us a porter to help us with the luggages.
When we arrived in Zhangjiajie, Lily was already standing by the train looking for us. She even helped with our luggages by herself. Both guides from these 2 places did absolutely wonderful. But I knew it is all because of you being on top of everything.
What ever happened is in the past, I am the kind of person that never look back, I only look forward. The reason I brought them to your attention was for the sole purpose of just updating.
To me, you are still the person I knew , you made our trip wonderful and I truly appreciate everything you did to make this happened.
"I want to thank you for arranging a very good guide & driver in Shanghai. Both Rocky & Siao Ma are very efficient & caring, Rocky is very knowledgeable and very well verse about our Chinese history, very impressive. I highly recommend both of them."
"We had a wonderful time in Huangshan, we were brave to climb that mountain, even my husband did it, slowly, but we did it. The Huangshan guide was excellent, the hotel you booked us was beautiful and people there were very friendly. Love the food too, especially bamboo shoot."
"What a pleasure to finally met you!! Meeting you was the highlight of my visit to China!! And thank you for taking us to dinner and given us such wonderful experience! The food was so tasty, the ambience was wonderful, my husband liked it very much! But the best part of all was having it with you! We enjoyed it enormously! This is such a memorable journey, and you helped made it happened Thank you for being so detail oriented; it is incredible for you being so young yet so thorough!
Yesterday we saw the Big Buddha at Ling Yun Mt, the weather was perfect and no crowd. We did not go down the stairs to the foot of the Buddha cause it really is too high and steep. Later we went to the Ebony Museum, what an amazing & massive collection! In the evening we went to see a show, it was the 4th show we saw, one in Shanghai, one in Huangshan, one in Yangshou, and the best one here on Sichuan. It was almost 10:30 pm my time we got back to the hotel.
And this morning we had to wake up early for our 8 o'clock journey to Mt.Emei. We climbed the steeped & very wet steps, it was a little hard today because it was so cloudy and cold and the air is so thin on top! We did not walk down the mountain, instead, we rode the Sedan Chair! What an experience! We loved it. Those guys are so strong and fast!! "
(The following photos are shared by Rosy)
Rosy and his family visited Chengdu in March
Rosy and his family visited Fenghuang Ancient Town
Rosy and his family visited Tulou in Nanjing County, Fujian
Rosy and his family visited Tulou in Li River, Guilin
Sorry I have taken so long to get around to writing to you to give you our feed-back.
Firstly, let me say that we were very happy with the way you organised our China trip for us. Your service to us was of the highest standard and we thank you sincerely for that.
Guide - Linda - a very pleasant young lady with very good English language skills.
Hotel - Bravo - good quality, clean, comfortable, good location. Breakfast - both western and chinese was quite awful.
Driver/Vehicle - both very good - no improvement needed.
Guilin to Kunming (soft-sleeper train) - I realise that this is outside of your control however I will still advise you of our experience. Our compartment was used and dirty when we boarded the train.
Guide - Wayan - very personable, friendly, and knowledgeable young man. We very much enjoyed his company and the information which he shared with us about Kunming, its surrounds, and China in general. Wayan chose good restaurants and local dishes for us to enjoy. He made us feel that he was always doing his best to ensure that our time with him was the best he could make it.
Hotel - Jinjian - good quality, clean, comfortable. Although the hotel was handy to the railway station it was not a particularly good location. Breakfast was the best that we experienced during our time in China.
Driver/Vehicle - both very good - no improvement needed.
Guide - Sophie - very personable, friendly, and caring young woman. We enjoyed her company and her bubbly personality.
Hotel - He Xi - clean and comfortable in an excellent location.
Driver/Vehicle - both very good - no improvement needed.
Guide - Mike - our least experienced guide but by far our most enthusiastic. Mike is an outstanding young man who with experience will prove to be a major asset to your company.
Hotel - Tai Garden - good quality, clean, comfortable, with OK location.
Driver/Vehicle - both very good - no improvement needed.
All in all a very satisfactory experience. One suggestion might be, for groups such as ours who are responsible for finding their dinner each evening, you might provide a list of suggested local restaurants. Perhaps a short tour of the city area would help your guests to orient themselves with regard to their hotel and its locale. We found Guilin and Lijiang relatively easy for this but Kunming and Jinghong were more of a challenge.
Thank you for all of your assistance.
Hello Mr. Wang!
I didn't have an opportunity to send you a message because after Tibet I went to Chengdu and then flew back to Russia. Our trip was great, I had a wonderful time.
We had a great time during the tour. You did a great job, he replied fast and diligently all the concerns about the tour. It is a well organized tourism office, offering a variety of options to the costumers and the prices are according with the activities, locations and transportation. The chosen cities and the activities were very good. The guides have a pretty good English level and they know what they have to explain.
Someone recommended me your service and I’m willing to do it as well.
Thanks a lot,
All good, thanks. I have done the trip advisor review: All was good. You were very interactive and helpful throughout, thank you.
If I want to get a quote for a new trip, do I email you directly or though your Company's website ?
Below is the copy of letter we wrote to your Manager, Karen. We are very grateful to you for your wonderful Professional work done for us when we were in China.
By the way, has the gift we sent you - did you receive it yet? It is nearly 2 months. We are losing hope by now and feel that this this must have been confiscated as we sent cash. It was too complicated to send money orders or transfers to China. As explained to us, you would have to go to Hong Kong to cash it. There was no order way we could think of which would be feasible for you.
I am thinking now. We paid for our trip through Pay Pal. Would this work if we sent you something personal through your Company Pay Pal account - just for you? We really want to do this, no matter how small it is. Let us know. Also, please confirm to us your personal postal address. Where all your other mail is delivered to you. Is this the same address where you reside?
Mrs. Lena Fernandes
1. Excellent. You were prompt to respond, accountable and highly responsible. Every query, request, complaint is gracefully handled and dealt with.
2. All the guides are good. Best is the one in Huangshan (Ellen) for the extra miles that she did during our 4 days. Also Waldner, for his comprehensive explanations of Terracotta site.
I am a top contributor in Tripadvisor, if you like, I could write recommendation for you through Tripadvisor. :)
We must apologise for not getting back to you sooner.
We have just posted our comments on the Trip Advisor regarding our most memorable trip to China. It was a great trip, thanks to you. You did a great job.
Let us know if you have been able to view the comments. Also two weeks ago we mailed you a card wishing you all the best and enclosed a small appreciation gift.
My husband was not sure if he was to write to your boss regarding the excellent job you did for us. Please provide us with the name of your Manager and the address to have the letter sent.
In Beijing our local tour guide was Linda. Somehow we mislaid her e-mail address. Could you kindly obtain this and send it to us. Thanks again for everything.
Best wishes for the holiday season and hope the New Year 2015 will be a promising and productive one. You have a great future ahead of you. Good luck.
Alfredo & Lena Fernandes
Dear Mr. Wonder Wang,
Sorry that I am little late in answering your email, but we only returned to Germany recently.
We enjoyed our time in China very much, especially the trip you arranged for us to Xian. The service of the tour guide Christine and the driver Bruce were absolutely great.Christines speaks very good German, and all her knowledge she past on to us. It was great that you were able to give us such a good German speaking guide.
Thank you very much for the good service you gave us.
Sorry for late reply as in tough schedule in work and preparation for our Christmas and New Year trip back to Australia (also visit some universities for my daughter’s study).
Beside the exceptional excellent sunny weather and fresh air in Beijing during our visit, we are very happy with your coordination and tour arrangements. You are prompt with courtesy and detail-minded. We have no worry on the trip and save lots of time as no need for self-preparing and concern in traffic condition; you guys did it for us. Also we are impressed with your good English writing/communications standard. The tour guide and driver provided excellent services and always planned ahead and made good alteration to the schedule in order to cope with the special condition due to APEC.
We plan to visit Panda in Chengdu and Xian for scenery in future and surely would take your service again.
Agnes (Lam) LEE
I have written feedback about my trip with World Elite Group Springlite Travels, but when I submitted it they want me to put too many information about me to join TripAdvisor. Here is what I have written:
My wife and I took a 6
day trip private starting at the Wulingyuan National Park and ending at the
ancient town of Fenghuang. The tour was arranged by World Elite Group Springlite Travels. It was a
great trip: well arranged and managed, excellent local guide who is a native of
the area and spoke good English. We are glad to have Wonder Wang of World Elite Group Springlite Travels managed our trip. We are already planning our next trip (to Guangxi)
with Wonder. We have used other China-based travel agencies arranged our
previous trips and this one is one of the best. I highly recommend World Elite Group Springlite Travels.
Wonder, thank you for the excellent job!
I am very happy with your services and with the trip.
Sorry for the late reply. Ya I was pretty tired after the trip. That is normal. For the feedback:
1) Your service is excellent from the start of the planning till the end of our trip. You were understanding, patience and helpful in answering to all my questions and wishes. Also some helpful tips on selecting our hotel. Very happy with the hotel comfort.
2) The local guides both for Xian and Luoyang were very professional, nice, flexible and knowledgeable. Their English were excellent. The van driver is pleasant with smiling face and helpful too. Overall the food was good too. At least I get to see green vegetables in almost every meal.
We will definitely engage you to plan for our next trip to Guilin China. By the way when is the best season to visit Guilin? How many days do I need to cover all the main attractions in Guilin and the neighboring areas like Longsheng and Yangshuo.
Thank you so much.
Sorry for the delay we have had computer problems. Firstly when we decided to tour China we received information from 2 agents in Australia and 7 in China which included World Elite Group Springlite Travels. Because we had a limited time window to make the tour and we had a very limited knowledge of what to see and where to visit our enquiries changed practically daily and the first agent to respond was Wonder Wang at World Elite Group Springlite Travels. Also we where unaware about China’s Golden Week and you Wonder was the only agent to suggest we bring our trip forward by 3 days to avoid it .
Our tour of Beijing was excellent. We loved the city, loved the food, our meals in Beijing were the best we have ever eaten. We enjoyed all the sites were taken to and we were very happy with our guide Peter. He was passionate about China’s history and spoke very good English. He was also very happy and friendly always on time and nothing was too much trouble. Our driver Mr Tong was very capable and courteous. They drove us to the train station and Peter arranged our tickets and took us to the waiting area which was a great advantage.
The fast train to Xian was a great way to see the countryside and also a great way to travel. No delays and our tour guide Waldner was waiting with the driver to meet us. They then took us to the hotel where we were upgraded and Waldner came up to the room to make sure everything was okay which it was. Our tour started the next day where we went to the Terracotta warriors which were amazing. Waldner was very knowlegable and he spoke very good English. We thoroughly enjoyed Xian. Our driver Mr Guo was also a very capable and courteous driver. They drove us to the airport for our next part of the journey and Waldner came into the airport with us and smoothed the way.
The plane was delayed about an hour before arriving into Guilan but our tour guide Evelyn was waiting to take us to our hotel and spoke very good english. This hotel was in an excellent location and we were happy to wander in the streets. We called Evelyn our pocket dynamo as she always got us the best seats at any event we went to. We loved the rice fields in the mountains at Longshuo and spent an enjoyable day there. The lunch was amazing. Then the river trip on the river Li was lovely and we did enjoy Youngshuo. Our driver Mr Wong very pleasant and excellent driver.
So Mr Wonder Wang many thanks from us we have had a wonderful experience and an unforgettable journey.
Ann Kreigher & Bruce Weir
This is just to inform you that I m very happy rosky. I couldn't t ask more than a guide like him. He is extremely helpful n a very good guide. The tour today went very well. He specially brought me to a silk factory bc I wanted to buy silk. He even stayed late and waited for me to watch the Sichuan opera show. He also helped me buy an adapter at my request. He has organised the whole tour very well.
Thank you very much for recommending a very good guide like him. I couldn't t ask for more.
My husband wants to write a very good 'thank-you" letter to your Manager - Ms. Wong with a copy to you regarding the fantastic job you did of our tour - thank you, thank you - just give him a week to get down and write this letter.
We were very impressed the way you handled our tour - you are very hardworking, prompt in your correspondence, honest and co-ordinated the sightseeing in each city and pick-up efficiently. I would recommend you to the whole world!! and "Tripadvisor" site.
This is for your own personal information as I regard you like my son. As I said my husband will be wriiting a lenghtly to you. In the meantime, see below.
Beijing was great. Except that we lost our photos - our camera got lost and it was raining too. The best and most tasteful lunch in Beijing (and for that matter the whole tour) was at the Restaurant near the Great Wall.
For my son, The Great Wall, Terra Cotta Warriors and especially the Panda Bears were his highlights - he thought he died and went to Heaven. He acknowledged you did a super job here with respect to the guides we had - very knowledgable.
By the way, it was Xian and Chengdu that my son and Lindsay did not attend the optional shows. The Era in Shanghai was mind boggling and kept us on our toes the whole time. It was fantastic and we will always hold this show very dear to our hearts as the best reminder of our China Trip. Anyone who visits Shanghai, must see this show.
By the way Wonder, can you email us your postal address.
I am getting tired now and must take a nap. My husband and I will be writing to you soon.
Mrs. Lena Fernandes
Dear Mr. Wonder Wang,
Thanks for your information.
The tour of today in spite of the rain was very good. Tojo is an excellent tour guide She is friendly, informative, a good commend of English and working hard. Just got a phone call that pick up time will be 6.40 a.m.
We thoroughly enjoyed the whole two days and as it was the only tour we booked throughout our time in China it was really nice to have two days where someone looked after us!! We found the booking and organisation really easy and really appreciated how quickly you got back to us with all the information we wanted. We also appreciated your views about the temple etc and now understood why it was a better option to stay in the hotel.
My friend and I rated this very highly. You did everything you could and got back to us almost immediately with the information. You offered a very competitive rate and it meant that we could really maximize the time we had in Chengdu. We would've never been able to do all of that on our own.
The tour guide - Rosky (i think that is how you spell his name!) was great! He was very informative not only about the places we visited but about China and the culture in general which is what we wanted. But most importantly he was great fun!! Plus he had a real passion for the aspects of the tour - especially the pandas! Being a similar age, he knew what we would find interesting and wanted us to get the most out of the tour as well. For example, he recommended this show to us that we hadn't thought about and it was brilliantly and one of the highlights - something i don't think may tourists would have done. He did more than he needed to and even waited with us at the airport until we had checked in which he really didn't have to. He was also a great photographer and captured some photos of me and my friend as well as making us do some funny poses which made us laugh!
(The following photos are shared by Sarah)
My wife and I would like to say how much we enjoyed our visit to China with your company. All arrangements went very smoothly.
I paid the outstanding balance of 1100 RMB to the tour guide Alex before our departure from Shanghai. For good order, can you confirm receipt of this money.
You have done an excellent job and I am very happy with your services. You always respond very quickly to my questions and your answers are clear and thorough.
Sophia, Feng Yuan, is a very good guide. Her English is good and she knows the area very well. She also is very responsive and helpful.
So, overall my wife and I are very happy with our trip to Zhangjiajie, Dehang and Fenghuang. I hope you can help us again on our next trip in China. We want to take a tour of Guangxi. Do you have any experience with Guangxi and any suggestions?
Dear Mr. Wang,
Our tour in Shanxi was a great success. We visited very interesting and varied places and gained an excellent insight of this region of China.
Your services were well adapted to our needs and we thank you very much for your organisation.
The driver did a good job as well. We felt safe in his car and he was receptive to our demands and very helpful in case of need.
Thanks again and kind regards.
I'm sorry for my late reply. We just got back to the United States yesterday. We were in the Philippines for a few days after leaving China. In summary the arrangements that you made worked perfectly!
1. The train from Wuhan to Zhangjiajie via
Yichang was no problem. Both trains had all of us together and we were
2. Vivian met us at Zhangjiajie and was an excellent tour guide. Her English is good and vocabulary and understanding excellent.
3. The Pullman Hotel was very nice.
4. Tours were very good and we saw a good variety of the Zhangjiajie Park.
5. The overnight train to Guangzhou in a soft sleeper was nice. We had all four of us in a single compartment that was comfortable and as promised.
6. We made our way to Hong Kong from Guangzhou with no problem at all.
Thank you very much for making these arrangements. If I want another trip in China outside of the big cities I will not hesitate to contact you. How difficult is it to take the train from Beijing (or Shanghai) to Lhasa, Tibet? Is it difficult to get travel permits for Tibet if I am not with a tour group. I would like to see more of the remote parts of China since I travel to the big cities Guangzhou/Shanghai/Wuhan/Beijing several times a year.
it all went well so far, we are very pleased with the service provided and we are also recommending World Elite Group Springlite Travels among our friends… some of them might be contacting you...
Martin was great, I though you said he was going to be our guide... regarding hotels everything ok...
thanks in advance
Good morning Wonder, how are you?
We are back home now and settling back into our normal routine but definitely not over the WOW factor that is China!
Your service it was very good, your responses to my queries whether by e-mail or phone were very prompt. So, thank you for that, it was really appreciated.
The Itinerary Wonder was also very well thought out for the time that we had available, we felt that we saw what I am sure is only a little bit of the best of China but what we saw we will be talking about it for a long time to come.
The Tour Guide Service Wonder was excellent, in the hustle and bustle of your big cities it was very good to jump into a car with a very competent guide and driver. I think that we were spoilt a little bit in Beijing and of course we set our standards by our first experience. Our Shanghai guide was also very good.
We were most impressed with the local guides pride in their areas and their sense of history. When you have a history that goes back such a long way it is a very impressive achievement.
All of our local guides gave us their appraisal forms to fill out and we did that accordingly.
It was a wonderful journey, we met some very unique and beautiful people, saw sights that we never will forget and these things combined have only added to our life experience.
We have already recommended yourself, World Elite Group Springlite Travels and of course China to some of our friends and colleagues. Thank you once again for looking after us and I hope that we have another opportunity to do it again in the future.
I personally was very satisfied with our trip in China and I thank you for all the work that you put into it. I hope to get back to China someday. There is so much to see.
Before deciding on our final itinerary we made many modifications and I was very satisfied with the quick response times by email, despite the time change and the New Year vacation period. Also once we were in China we could resolve various issues by phone.
The guides were generally responsive to our requests to change the plans or proposed options, for example to eat in a local restaurant, bicycle rental in Pingyao, river cruise in Shanghai, etc. They were knowledgeable and they enjoyed giving us information about the places we visited.
Overall, very responsive, good quality hotels, comfortable cars.
Mary Louise Daniels
Thanks a lot for the email.
Yes we are now back in Sydney and everyone enjoyed the trip tremendously.
I appreciate the prompt attention, patience and service that you have rendered to me while planning the entire itinerary. It was thoughtful and allowed much flexibility for my family.
We were glad we have chosen to travel by the bullet trains as they were all punctual, comfortable and a very nice way to see this vast country of yours. I am pleasantly surprised by you calling during the trip (twice) to check in that everything is ok and that we are enjoying our trip. It’s beyond the normal client service standard that I had expected and reflected very well on the client service ethos that you and the company has.
The tour arrangements were flexible. Vian was able to arrange for transport to take us to the places we were going and also allowed us to have a bamboo rafting trip in Yangshuo which my family thoroughly enjoyed.
All the tour guides we encountered were knowledgeable and competent. The drivers all were also cautious and safe.
Overall, it was a very memorable trip and thanks to your organisation, we were able to enjoy the trip without much hassle.
Will definitely be recommending you and World Elite Group Springlite Travels to friends who are intending to travel to China.
We were two couples making a short visit (14 days) to China. I would like to recommend, whole heartedly, the services of World Elite Group Springlite Travels, located in Chengdu, I mention especially the location of this company in order to avoid a confusion between that company and World Elite Group Springlite Travels Tours located in the USA (Whose services I don't recognise). World Elite Group Springlite Travels Chengdu is a company associated with Chengdu Bamboo International Tours, which I believe is known in the web.
World Elite Group Springlite Travels, the Chinese company, for us, is the best value for moeny.
Thank you for arranging a wonderful holiday. The tour was perfect really and Victor in Zhangjiajie was very good at tailoring the day to suit us - but we managed to do everything on your tour. Both guides were very considerate and patient and we took lots of breaks. They were punctual, knowledgeable and friendly. If we wanted to slightly change what we did - because we were a bit tired or something- then they were flexible and suggested alternatives. We were all very impressed by everything. All the arrangements worked very well - and the weather was great!
Your service was very professional and helpful and I will make sure I recommend your company to my friends in China and the UK.
Thank you again.
Everything went great we had the opportunity to see Xian in a ver well organized tour. My Wife Maria and I were happy to have selected your company.
- Excellent service, well orgsnized and detailed
- Bruce is very knowledgable, courteous and always willing to respond our questions
- The Tour arrangement was well chosen , the car and driver were always on time...
Wonder, you run a good tour company and you proof to be reliable and your cost is very competitive, and you are pending of your client following up, and making everything hustle free which is what the client wants.
Good luck and be sure I will recomend you to my friends when traveling your way.
Dear Mr. Wang,
We are on our way to Beijing on the train. We really like the train, so fast & comfortable. Our stay in Luoyang was short but we enjoyed it. The grottos we very interesting. Kelly, the guide was excellent! She was very knowledgeable , friendly & helpful. She called the hotel to ask them to keep the restaurant open last night. She also asked them to serve us breakfast early before it opened.
We were really impressed with the Terracotta Warriors in Xi’an.
Overall, our experience with World Elite Group Springlite Travels has been very positive. We are very happy when we arrive in a city and our guide is waiting for us. We are looking forward to our stay in Beijing.
This China Tour was excellent with Highly professional, efficient, reliable, flexible services.
The tour guide service were quite great, especially those in Beijing and Guillin:
- Highly professional, motivated, extremely knowledgeable regarding China’s history, communicative, interesting, flexible = excellent
- Highly professional, motivated, knowledgeable, communicative, interesting, flexible, experienced with western culture, pro-active and persuasive, extremely well organized = excellent
This tour arrangement was perfect apart from the rainy weather; it exceeded our expectations and we will recommend your services to our friends.
Thank you very much!
We did enjoy our private trip to ZJJ with a local Tujia guy who was friendly, honest and agreeable with reasonable requests. We did enjoy Yangtze Cruise Victoria Anna whose chief operating officer, an elderly American woman Marion was extremely kind to let us join the staff table for all meals. David the Chongqing Guide was professional.
Coming back to your service. Honestly in the beginning I was a bit nervous having to send money etc. but after a few correspondences with you I gained confidence that I am dealing with a professional organizer like many others I had dealt with worldwide.
Thank you for your service. I will recommend you if I have friends who want to DIY Yangtze cruise especially with Marion on Board Victoria Anna.
Wish you all the best
Dr. & Dr. (Mrs) Peng Chin Heong
Dear Mr. Wang,
Thank you so much.
Both the tour guide service and the arrangement are EXCELLENT! You and the other service providers have fulfilled all expectations and beyond. Everything went so smoothly and we've had a lot of fun.
Keep up the good work!
Hello Mr. Wonder Wang,
How nice to hear from you again.
Everything on the tour was Wonderful! The travel logistics and hotels exceeded our expectations. The guides were pleasant and knowledgeable. We particularly have high praise for Cindy in Huangshan. The drivers were also very good and drove very safe especially when it was raining.
Your service in arranging our tour was very professional and well done. We appreciated your responsiveness to our questions. We would recommend you to others and if practical would utilize your services again on a future trip to China.
Thanks again for your help in arranging an enjoyable and memorable tour to Shanghai, Huangshan city area and Yellow Mountain.
Margaret & Michael
Dear Wonder Wang,
We really enjoyed the trip to Chengdu.
Regarding your questions:
1. I especially appreciated your service. Communication was instant and all the bookings were well choosen.
2. The tour guides were really friendly, helpful (good English!) and available throughout the whole time. Thank you to Cindy, who quickly rearranged our Monday schedule and also to Liu. As I said we were happy with the tour. Again thanks a lot! I can definitively recommend your service.
i have had the most wonderful experience, better then i dared hope, and John and I know that we could not have possibly organised such a wonderful experience on our own...it has been fantastic.
Thank you so much.
The very detailed feedbacks are offered in the following questions:
1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
I cannot praise the service from Wonder Wang highly enough – most attentive and polite, most helpful and genuinely kind to us and to the needs of the agents too...diplomatic and fair…responding to every contact even when on the weekend or on holiday…I could not ask for better.
2. How do you comment your tour arrangements?
I think there were so many factors that could have made this fail…The time of year…the variety of the trips…the numbers of contacts. That we were met at the stations and taken to the correct location made such a difference…that alone made our holiday a success. Everything went so well…The tour was brilliant. I would not hesitate to call on Wonder again.
3. Are you willing to recommend our service to your people who also have an interest to visit China?
Absolutely yes – knowing China and how difficult it can be if you don't speak the language and do not understand the culture. I would actually tell people they would be foolish not to take wonder’s advice.
4. Your general opinion on us?
Outstanding company, very reasonable, customer service excellent, excellent response to customer needs – delivers as promised in every way. Exceptional company.
5. Do you have any suggestions on improving our services?
The cruise was the most amazing experience though….amazing. I highly recommended it.
Thanks for the email. Yes it was quite fun. The guide was ok and she is very friendly i would surely recommend your company to my friends.
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