"The world is small but the heart is large!"
Hi，my dear friends. I’m Vivien Li.
Travel makes me know how colorful the world is. We all get a limited amount of time on this Earth; therefore, why not do the things you want to do. As for me, travel around the world is the dream for my whole life.
Just like the words: "Twenty years from now you will be more disappointed by the things you didn’t do than by ones you did do. So throw off the bowlines, sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discovery."
Let me serve you with my enthusiasm, patience and the love for the travel.
Why not take the advantages of Vivien's travel experience to design a itinerary just for you, that suits your budget and interests. Her passion to serve you never fades away! Ask her a question about your travel or call her at (0086) 131 1283 0094 or (0086) 131 1287 3802.
I filled out the feedback form. I really enjoyed the tour and I am willing to serve as a reference for you for people in the US interested in traveling to China. Your team was very professional. I learned a lot and I plan on returning to China for another visit. I will be in contact with you when I am ready for the next trip.
I am busy at work now but will try to provide you with additional detailed feedback or if you send me a feedback form I will fill it out. I will also send some photos.
Apologies for the late reply.
We had the most amazing time on the trip and it went by too quickly.
The guides in each city were absolutely amazing. They were so helpful and so knowledgeable.
Everything on the trip was perfect and went according to plan.
Thank you very much for your hard work arranging everything for us.
My husband and I are already talking about our next trip. We would love to see other parts in china and hoping for next year.
Thank you again for everything.
We had a wonderful trip, thank you very much for all the arrangements.
Here my Feedback.
The Yangtze river cruise was one of our highlights on our China tour. The Victoria Jenna was a fantastic ship, the cabin was very clean und with a high standard. The staff was very friendly and very well organized. Everbody speaks English. The tours and the onboard shows were fantastic.
When we went on board, we were not registrated and so we have had a problem to check in. But at the reception they found our booking and because the cruise was not fully booked, it was no problem to get cabins. Please check, what was missing for our registration!
So again thanks for your support!
All was ok, the trip was so nice, I loved it.
The following picture were shared by Andrea.
Andrea visited Potala Palace
I have written the review and it is pending review by Trip Advisor. Thank you again for your help. You went above and beyond when dealing with us and we very much appreciate your help. Attached is a picture of Zach with my husband at the Leshan Giant Buddha. Enjoy.
Lynn and John
The following pictures were shared by Lynn.
Lynn and John visited Leshan Giant Buddha
Thanks for coordinating my Tibet tour. I had a really nice time and was very impressed with Pendon. Could you send me a link for your Trip Advisor page so I can write a review please?
We had an amazing experience. We already gave our feedback using the ship's evaluation form. I don't know whether you have another one.
I'll share some pictures in the comming days.
Have arrived home after a really wonderful trip. We really enjoyed every part of our trip in China. The Yangstze River Cruise was fabulous and would recommend it to anyone. Our 3 day stay in Xi'an was also very good.
I would like to express our thanks to you personally for organising the cruise and the other bookings so well, we really appreciated it.
As yet I have not gone through my photos, but when I do and if I see something good I will send it to you.
Thank you once again Vivien.
Thank you for the follow up. Yes we had a blast in Beijing. Lisa was such an excellent tour guide, very patient, understanding and accommodating of our group.
I'll keep Candy's number for our return trip to Beijing.
Our guest was much enjoyed the trip and they do recommend your service for next trip.
Again, I am also thank you for your good service.
We had a wonderful time with Yangtze Explorer.
The room was clean and roomy with a nice balcony,
the services was superb and the food was excellent.
We will recommend Yangtze Explorer to our friends.
Thank you so much for your help. we like the trip!
Soryy I am so late to write to you = am having a wonderful holiiday at my son!
Vivien, the whole trip I have had in China was simply awesome, from my self-booked trip to walk the Great Wall for 5 days, (tough, but absolutely amazing!) to your booking of my trip on the Yangtzhe, it has ALL been spectacular, and I want to THANK you SO MUCH for all the trouble you took to book for me, the very good advice and everything else!
You have gone out of your way to make things absolutely great for me, and it is so much appreciated.
I hope that sometime in the future I may be blessed to do another trip to China, and will certainly remember you!
Your country is simply amazing and I enjoyed absolutely everything!
Thank you again, do take care, and may you have many many more satisfied customers!
So, I start by thanking you for the organization and close follow-up. Your outstanding service was greatly appreciated.
Tour, well organized. Guides, outstanding or excellent. Drivers, very good. Cars, very good as well. Hotels very good.
Your guides did a great job all along from the moment we met till they let us go at the airport. One was a little bit of a slight exception which we have already discussed. Places we visited were great. Have to say we saw some of the best of China. Kudos to you for the proposed itinerary.
Another thing I would like to mention is China in general. We westerners have a view of China being rather scary, poor, disorganized and dirty country. However, we were really surprised to see a totally different China from what we “were made” to believe. Clean, organized, safe, very good infrastructure, good airlines, excellent airports, good trains, good hotels and excellent service in general. And this has even made our holiday more pleasurable.
Some remarks I recommend you should look into for westerners. Hotels to have western food. And some of the guides to be familiar with the right restaurants to recommend to customers when one ventures on his own. And very important also, to be familiar with the right toilets, seating and clean! Dongchuan, it’s awesome, it is very remote but a better restaurant would be good.
Photos, sent in a separate email. Take your pick.
Once again, thank you for the organization, follow-up and the outstanding service you have given us.
I look forward to another opportunity to visit China and work with you again.
Please pass on our thanks to May - we had a great day! She was an excellent guide and very knowledgeable.
Xi'An sights were great. Seeing the Terracotta warriors was another big item from our bucket list. Just a note, guide was good but his or her attitude needs improvement!
Guilin / Yangshuo were very good as well even though we were unfortunate to have a rainy day during the river cruise. Guide Jennifer / Menjia was outstanding same as Ivory in Beijing. Jenifer is very knowledgeable and she went out of her way to meet our demands. Thank you.
Thanks for names and contacts for Kunming and Lijiang.
Sorry for such a late reply, but I did want to let you know that the trip went very well.
It was very interesting and all flowed pretty smoothly.
For me the highlights were the Great Wall, the Terracotta warriors, Lhasa, and Chengdu. All of which were so interesting, I think Susan has already mentioned we didn't enjoy Guilin and the cruise so much and perhaps a shorter time in that area may have been better.
I would particularly like to mention the guide in Chengdu, Eben and the guide in Lhasa, Jamien (not sure of spelling) who were both delightful and made our stays in those areas really good.
Hope these comments are helpful.
Dear Ms. Vivian Li,
Sorry for taking so long, but I'd be delighted to give you some feedback.
The tour was very well organized. The cabins were in good condition and quite spacy. Even if one didn't want to go out it gave a comfortable feeling. The room-service was excellent. Mind you, we didn't see much of the room-service but we felt their presenz. Always clean and fresh. We enjoyed the self-service buffett because it meant you only get what you really wanted and how much you wanted. The service in the restaurant was excellent. Quick and friendly. As we travelled as a mixed family (chin - engl) which weren't able to speak each others language, we appreciated the occassionally help (translating) of the servants in the restaurant on deck 6 (especially Daisy and Abby). The rest of the crew was also very helpful and friendly.
Do to the low water level, going from and on bord was a challenge (especially for any handicaped people). The lift was a great help for my wife, but - why does it have to end on deck 5 when the cabin was on deck 6 :-) For reasons unknown I took part on all excursions, which was very exhausting at times. 1000 steps or more up and down to the pagoda, temple and so - but it was worth every step. As I said, a very well organized and planned tour and excursions.
Even if the excursions were timed, one never had the feeling to be in a hurry. It seemed there was, even in a tight time shedule, always time to rest in between.
With other words, I would always recommend this particular river cruise.
For the photo's, well - I'll take the time and find you some. I'll send them on a seperate email.
The following picture was shared by Rolf.
God's Peak along Yangtze River
Scenery of Shennv Stream
Overlook View from Shibaozhai Pagoda
Have posted a review on tripadvisor, under the name craydive, on the link you provided below. Thank you again for a wonderful holiday.
Here is what I posted:
I had been to China before and talking with my son, we decided to go to China together, including my son's partner. The previous company I toured with wasn't conducting tours for anyone over 30, so I went to the local travel agent and had quotes done for the airfares and tour. I had to sit down at the price quoted. I took to the internet to see what was available, and found World Elite Group Springlite Travels (based in Chengdu). I emailed for a quote on a tour and Rita came back very quickly with all the answers and the quote. I had to look twice as it was considerably cheaper than the local travel agency. Being a bit distrustful of the internet, I read through the reviews of World Elite Group Springlite Travels (based in Chengdu). I found a lot of glowing reports. Again, being a bit distrustful I emailed about 20 reviewers and asked some questions of their tour. About 7 of them replied, and I was getting a good feeling about World Elite Group Springlite Travels (based in Chengdu). I decided to go with them, and Rita continued on with us as our agent. Rita had to leave as she was having a baby, and Vivien was assigned to our tour. Vivien was wonderful, in that she picked up where Rita had got to, and then finalized our tour details. Payment was by bank transfer, and I will say, follow their instructions very carefully. I made a very small deposit to make sure the money was received by their finance department first before I transferred the full amount. The next thing was getting a visa for China, again Vivien forwarded me the right documents to apply at the Chinese Embassy in Australia. The photo requirements are different for passports but the Australian Post Office has all the details in their camera and so getting the Chinese photo requirements was a breeze. Just make sure you tell the APO that you want photos for a Chinese visa. The visa application was not hard, just read the form, put the letter in from World Elite Group Springlite Travels (based in Chengdu) and send in your passport. Between getting the visa and waiting to fly to China, I received a email from Vivien advising that the Peony Flower festival was on in Louyang when we were visiting, and would we like to go, at no extra cost, as it would fit into our timetable. It is small things like this that sets travel agents apart, and Vivien was on the ball with this one. World Elite Group Springlite Travels (based in Chengdu) have guides in the places you visit, so on arrival to Shanghai we were met by the guide and a driver called Geng. Only for our small group of three. We were taken to the hotel, and booked in, and then the itinerary was sorted with the guide. At the end of the time in Shanghai we were taken to the airport, waded through the large bustling crowd and checked in on our plane. Emily the guide was wonderful in this as it went smooth as silk. The same happened when we arrived in Xian, Louyang and Beijing. I found the guides very good and wanting to please the group. They were knowledgeable about their city, and the attractions we went to. On top of this I felt very safe in their hands. I won't go into the attractions as you can read about them on line. Suffice to say any deviations from the normal tourist run was easily accommodated by Vivien and World Elite Group Springlite Travels (based in Chengdu). An example was we couldn't go the the acrobat show in Shanghai as it was booked out, but after sms'ing Vivien, she arranged for the guide in Beijing to organise for our group to go to acrobat show in Beijing.
Some things that are useful to know are when booking into the hotels it is very common to ask for a deposit, to cover the minibar. The hotel will ask you for a credit card and reserve an amount on there, to be released when you leave. Unfortunately, this release takes a long time by the banks in Australia. So my work around was to give cash as a deposit, and collect the cash on check out. This worked well. I used Aussie dollars for the deposit, as the classy hotels we were booked into had no problems with foreign currency. Please note this is nothing to do with World Elite Group Springlite Travels (based in Chengdu), as they book the hotels like every one else does, but on your behalf. It is the individual hotel policies.
As an Aussie, tipping goes against the grain, but it is the way of the world. To solve this, I talked with our group and we all decided on what to tip as a group. This worked very well. There is a guide on the tipping in the documents you receive.
I also took a cheap travel phone with me, and our guide in Shanghai helped with a Chinese sim card. By doing this we always had contact the guide and driver. Vivien was very helpful and was regularly sms'ing and calling to make sure everything was going well.
Also note that Whatsapp and Microsoft Bing work well in China but Facebook and Google don't. Well mostly don't as the in one hotel we did get to use Facebook to call home.
To sum it up, we really enjoyed the whole tour, the guides, the drivers and most of all Vivien, who worked very hard to make our trip a success and enjoyable. As I said, I felt safe, and always had someone whom I could contact if I needed to sort details out. Would I use World Elite Group Springlite Travels (based in Chengdu) again, you bet, and I am already talking to my family for a return trip to China, and we will most definitely use World Elite Group Springlite Travels (based in Chengdu) again. They have good prices, great hotels, and a friendly attitude to you as a traveler.
Sorry for the delay in replying. It was a busy time at work after returning from holiday.
Our trip to China with your company was wonderful. Very well organised!! And I appreciated your telephone calls to check on us. My favorite places were Lhasa and Chengdu. All your staff were very good and very helpful. We really appreciated Jameen ( ? Spelling) in Llasa with his flexibility and extra help when Merryn was unwell and lost her wallet.
The hotel accommodation was mostly good. We had trouble with a couple of them with air conditioning, which didn't work, despite the weather being hot. The holiday inn in shanghai was disappointing- the breakfast was below standard and it was a long way from the city!
Again thank you for a fantastic 2 weeks. I would highly recommend your company, and if I were to return, would use your company.
Thank you very much
The trip was absolutely wonderful. Daniel was AMAZING!! I would love to write a review about him and your program if you could please send me a link. Thank you!
It is a month since we arrived to Shanghai. What an experience! Completely different world. The most memorable were Great world of China and Terracotta Worriers and Forbidden City. Our scheduled activities all were in time and completed. Our tour guides all were very good taking good care of us. One of the drivers in Beijing, got few times problem with car, but he made sure that replacement was available with no time loosing. The only hotel we did not like was in Suzhou. Problem with air conditioner and water. Nobody speaks English at all. In our understanding hotel was far-far lower in quality then in Shanghai (even only 0,5 point less). We will recommend our friends to use your agency and your expertise, Vivien. Sorry, I am not very good with computer, so ,cannot provide photos. I remember one of our guides made some photo of us. Maybe you can ask them. Thank you very much for making all run so smooth very day in China.
Many thanks for your email.
The tour did indeed go well, and in all honesty we particularly liked that we were on a boat that was predominantly Chinese as opposed to having mainly westerners. I reckon there were about 300 Chinese, 30 Germans and 7 English speaking - which suited us well.
Overall we were very impressed with the food, which for dinner especially was better than we had expected.
However, the most important feedback from me was about your help to us late on the first night. We had been awake since 5am and travelling for most of the day on the train. Obviously there had been a language barrier misunderstanding about the extra bed/sofa bed - but we resolved it in the end with tour help. I think you often see best how good a travel agent/agency is not when things are going well but when there is a problem to solve. I was very relieved when you picked up your mobile phone that night and for all your assistance that followed. We cannot thank you enough.
Thank you so much for such speedie work. I cannot speak highly enough of your professionalism and dedication to making our tour what it was, a great holiday. Your efforts are very much appreciated. When I get back to Australia at the end of the month I will write to your boss and tell him of the great work you have done.
Just a quick note to thankyou for all your help on the Yangtze cruise.
We had a great time and the Century Legend was a beautiful, clean, modern ship. The service was first class, food excellent, and our room perfect!!!
We were very happy with the booking that you did for us.
Please feel free to use us as a reference if you like.
Michael & Vicki Furey
The following picture was shared by Michael & Vicki Furey.
Michael & Vicki Furey Took Yangtze River Cruise in March of 2017
We really enjoyed our China trip and are very happy with your service. Here are the answers to your questions.
1. Yes very much so. Vivien was very quick to respond to our questions ( even in weekends!)
2. All our tour guides were very good. Their English was excellent, they were always on time, flexible to meet our wishes and very knowledgeable. Having said that, Kevin in Beijing was our favorite.
3. We would definitely recommend your company to our friends.
Thanks again for the great service you provided.
Sandy and Ron
We have the tickets and thank you very much for all your work. The holiday has run very smoothly and I will pass on your details to my Australian travel agent - I think they need a contact in PRC . Will speak to them next week - after returning of course!
Just to say a big thank you for all your help and efficiency arranging our holiday. We had a great time, especially the day in Chengdu - the morning at the panda reserve was wonderful!
Please can you send me the link to the trip advisor website so I can write something there about our lovely holiday?
I'm sorry it's taken me a long time to write my review. I got back and I've been so busy with work.
I wanted to let you know that so many people have been asking me about the tour. I'm giving out the link to Chinadiscovery.
Please say hello to Kevin for me. I will write soon and send pictures.
All has gone very well - thanks to you and your colleagues. I'm in Zhujiajiao today and looking around some parts of Shanghai.
I just wanted to email and thank you for the tour you organised for me! I really enjoyed it! I didn’t read all notes carefully ( only just now) and did not tip the driver. I tipped my guide but only because I wanted to and not enough. Is there a way i can transfer you money to tip driver and I would also like to tip the guide more as she was fantastic! I feel really terrible about it as I did not realise and did not think to! Please advise. Thank you!
I can send photos when I get home. You may use my comments on your website. Answers are below:
Vivien was very responsive and thorough. I was able to book a second tour and a transfer easily from my phone using email.
Mars was an excellent guide. Since we had to wear gloves to do the Panda keeper experience, she followed us around with our camera and took good pictures of us. She was very flexible, pleasant to be with, and after we returned to the hotel she helped us plan our evening activities.
Daniel was also excellent. He is flexible and he adapted well to our style of travel. When we returned to the hotel he gave us suggestions for dining and assisted in booking a transfer.
Both guides went above what was expected and I would easily recommend Mars and Daniel for English-speaking tourists.
The consultant, guides and drivers were all excellent and I would definitely book with you again. It was so great to be able to have immediate access to an English-speaking consultant to book additional tours for me while I was busy touring in Chengdu.
Thanks a lot for your wishes.
For you and your family also the best and all your own dreams come true.
The trip was excellent and tks a lot for all of your service.
Your arrangements are perfect, beyond much of my expectation from a Chinese agent who I had never known of.
For the cruise, generally is fine. However, there couple of points to mention :
1. The foods throughout the trip are not to the standard comparable any luxury cruises I took before, particularly at this price.
2. The cruise should have provided dinner during the first night and lunch or at least snacks on the last day.
Besides the foods, we enjoyed the trip.
Thank you again for your arrangements. I shall not be hesitate to ask you to arrange my next trip in China.
Our tours on 12th and 13th November were very good. May is a great tour guide, and I enjoyed speaking with her over the two days about life in Chengdu and China. I didn't get to say a proper thank you and goodbye to her and I feel bad about that.
Do you have a specific survey form that you would like me to complete? Can I help by writing a review somewhere?
Let me know.
We have forwarded World Elite Group Springlite Travels information on to two other groups of travelers so I hope this generates more business for you.
Regards and many thanks again for your kind assistance during our time in Chengdu.
I am just writing to thank you for all your help arranging my Yangtze cruise. It was a great trip and I really enjoyed it - and all your arrangements worked out perfectly - you are a star!
I see that your office is in Chengdu so I am wondering if you could recommend an agency to help me organise a trip for myself and my daughter to Chengdu and Harbin in December? Please let me know as soon as possible.
Thanks again for all your patience, efficiency and support.
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